Customer Service Desk Coordinator Hours: Monday and Friday, 09:00-15:00 Location: Arc Monitoring, Filton, Bristol Contract type: Permanent, part-time Your next role Were looking for a confident and well-organised Customer Service Desk Coordinator to join our Customer Services team at our Alarm Receiving Centre in Bristol. This role sits at the heart of the business. You'll be supporting security installers and direct customers across the UK, making sure enquiries are handled efficiently, systems are kept accurate, and issues are followed through properly. You'll be part of a small, friendly team, reporting to our Customer Experience Manager. If you enjoy variety, working with systems, and being someone people rely on to keep things running smoothly, this could be a great fit. What you'll be doing This is a busy, hands-on role with a strong mix of customer contact and administration. Your day-to-day responsibilities will include: Handling inbound calls and providing clear, accurate information Supporting customers via phone, email and other channels Logging, updating and maintaining customer records across multiple systems Producing reports and completing high-volume data entry tasks Commissioning new CCTV and alarm systems using specialist software Investigating customer queries and complaints and helping to resolve them Providing first-line technical support to customers Supporting internal teams, including Accounts and Sales, with admin tasks Working to service level agreements (SLAs), policies and external regulations Consistently delivering a high standard of customer service Who we're looking for Were looking for someone who brings both confidence and structure to their work. You'll ideally be: Highly organised, with strong attention to detail Confident communicating by phone and email Calm, empathetic and professional, even when dealing with problems Comfortable working at pace and juggling competing priorities Naturally curious and keen to learn technical information Experienced with at least 2 years in an admin or customer service role Used to working with SLAs and prioritising effectively Confident using Microsoft Office, particularly Excel About ARC Monitoring ARC Monitoring is a long-established, accredited Alarm Receiving Centre based in Bristol. We provide professional CCTV and alarm monitoring services to installers and end-users across the UK. We've built our reputation on reliability, high standards and genuine care - not just for our customers, but for the people who work here too. Were a close-knit, supportive team that values collaboration, shared knowledge and doing the job properly. Joining ARC means working for a stable, growing organisation where your contribution is recognised and your development is supported. Why work with us? At ARC Monitoring, we know that its our people who make the difference. We offer a supportive, inclusive working environment where teamwork, reliability and good ideas are genuinely valued. In return for your commitment, we offer: Generous annual leave allowance, giving you meaningful time away from work Plus your birthday off Company pension scheme Medicash healthcare plan, including support with everyday healthcare costs Training and development opportunities Support for professional qualifications and career progression, including apprenticeships Access to wellbeing support, including mental health resources Employee discount scheme Generous employee referral scheme Monthly Pizza Fridays Loyalty bonus Free onsite parking How to apply If this sounds like a role you'd enjoy, wed love to hear from you. Please submit your CV via CVMinder to apply. Diversity and inclusion Were committed to creating a diverse and inclusive workplace. We welcome applications from all backgrounds and will consider all qualified candidates regardless of protected characteristics. If you require any reasonable adjustments as part of the recruitment process, please let us know.