Have you worked in hotel reception or reservations and are looking for your next opportunity in luxury hospitality?
The Opportunity
Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.
Key Responsibilities
Act as the first point of contact for guest enquiries via telephone, email and online platforms
Manage accommodation bookings and reservations, ensuring all information is recorded accurately
Provide a warm, professional and personalised service to guests at every stage of their journey
Build strong relationships with guests, travel agents and external booking partners
Assist with guest requests, special arrangements and pre-arrival planning
Support occupancy and revenue targets through effective booking management and upselling opportunities
Liaise with operational teams to ensure seamless guest arrivals and departures
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