Job Summary
Clover and Serks is an ambitious and fast-growing startup in the automotive sector. We're looking for a motivated and customer-focused Service Advisor to join our team and play a key role in delivering excellent service, while helping to drive revenue through upselling our services.
If you're seeking a role where you can grow with the business, shape the customer journey, and be part of something from the ground up—this is your opportunity.
Key Responsibilities
* Greet and assist customers, ensuring a friendly and professional experience from drop-off to collection.
* Clearly explain service and repair work, answer queries, and provide regular updates.
* Prepare quotations, process invoices, and accurately maintain records in our booking system.
* Upsell relevant services or repairs based on the vehicle's condition or service history.
* Liaise with technicians to allocate and prioritise jobs efficiently.
* Order parts and coordinate with suppliers as needed.
* Follow up with customers post-service to ensure satisfaction.
* Keep the service desk and reception area clean, organised, and presentable.
* Maintain clear and timely communication via phone, email, and in person.
Skills
* Previous experience as a Service Advisor or in a customer-facing automotive role.
* Strong interpersonal and communication skills.
* Confident upselling services while maintaining a customer-first approach.
* Highly organised with excellent administrative abilities.
* Familiarity with basic mechanical terms and vehicle systems.
* Comfortable working in a fast-paced, evolving startup environment.
* Experience with TechMan software is beneficial.
* Valid UK driving licence (held for at least 1 year, clean).
* Proactive, dependable, and solution-oriented.
Salary & Working Hours:
* Pay: From £28,500
* Schedule: Rota-based between Monday–Saturday, 7am–5pm or 8am-6pm
* Working Week: 5 days per week | 45 hours.
* Overtime: Available when required.
Perks & Benefits:
* Company pension
* Free onsite parking
* Access to health & wellbeing services
* Retailer discounts via Bright Exchange
* Opportunities for career development within a growing company
Job Type: Full-time
Pay: From £28,500.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
Experience:
* service advisor: 1 year (required)
Language:
* English (preferred)
Work Location: In person