PE Global is currently recruiting for a Market Coordinator for a 12 month contract role with a leading multinational client based in London – Hybrid.
The Market Coordinator plays a pivotal role in partnering with the Field Team by managing high value Host-related escalations in the UK, Nordics & Middle East & Africa region.
Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service.
You will partner with the Market Management Field Teams to helping diagnose and resolve urgent issues, as well as developing recommendations to enhance overall processes - as well as building good relationships with those you work with, both inside and outside of your team
Job Responsibilities
* Serve as an additional Host-facing partner for the Market Management Team
* Master and maintain knowledge of company policies and procedures inside and out, being an expert in case resolutions and brand risk topics
* Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity
* Conduct in-depth research to address and resolve Host issues
* Triage and assign escalations tickets and and provide recommendations for efficient resolution
* Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets
* Support In-Market events for your territory, when required
* Effective communication in the context of stakeholders management
* Proven track record of meeting or exceeding SLA response times
Requirements
* 5+ years as in Account Management, operations or customer success.
* Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills.
* Exceptional written and verbal communication abilities.
* Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment.
* Proven ability to analyze and assess challenges with a track record of solving complex issues.
* Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations.
* Strong analytical skills that will enable you to support your peers, Lead and Market Managers
* Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred).
Interested candidates should submit an updated CV.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***