Operations Manager – Edinburgh ZooLocation: Edinburgh ZooContract: Full-time, 5 out of 7 DaysSalary: Up to 45k per annum plus benefitsJoin Our Team at One of Scotland's Most Iconic Visitor AttractionsHeritage Portfolio is proud to deliver exceptional catering and events experiences at Edinburgh Zoo - one of Scotland's most loved and visited attractions. We are seeking a highly skilled Operations Manager to lead our retail and catering operations, drive service excellence, and support our commitment to innovation, quality, and customer satisfaction.If you are a people-focused leader with a passion for delivering outstanding hospitality experiences, we'd love to hear from you.About the RoleAs Operations Manager, you will:Lead, develop and motivate high‑performing teams across the zoo's catering and retail outlets.Ensure exceptional standards of food service, presentation, and guest experience.Work closely with HPL teams and RZSS client contacts to deliver seamless communication and strong partnership working.Champion a safety-first culture, ensuring compliance with food safety, H&S, HACCP, COSHH, fire safety, allergens, and all legislative standards.Drive continuous improvement consistent with our “Never Standing Still” ethos.Deliver financial targets through effective operational planning, forecasting and detailed performance analysis.Maintain impeccable standards of cleanliness, tidiness and maintenance across all retail and event spaces.Build a supportive, inclusive and development-driven working environment.Deputise for the Head of Operations when required and support wider HPL-operated retail sites.Key ResponsibilitiesRecruit, train and develop team members aligned with capability and career pathways.Foster a culture of engagement, responsibility and pride in service delivery.Maintain strong quality control processes across all touchpoints.Respond swiftly and professionally to customer feedback and operational issues.Drive innovation in food, service and systems to enhance the visitor experienceAbout YouWe're looking for someone who brings:A natural creative flair, genuine love of food, and strong attention to detail.Excellent people-management skills and the ability to inspire teams.Strong communication abilities and confidence in multi‑tasking.Industry insight spanning retail to high-end events.Proficiency in Microsoft Word, Excel and Outlook.A professional, motivated and solution-focused mindset.The ability to lead with positivity, resilience and commercial awareness.What You'll Help Us AchieveHigh-performing teams with strong engagement and retention.Exceptional visitor experiences that position Edinburgh Zoo as a market leader.Financial results that meet or exceed targets.A strong, collaborative relationship with our client partner, RZSS.Ready to Make Your Impact?If you're an experienced operator with passion, drive and a commitment to excellence, this is a unique opportunity to shape the visitor experience at one of Scotland's most celebrated attractions.