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Job Description
Team Manager - Foods - Belfast Area
Summary
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store.
One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future.
We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.
What you'll do
Your key accountabilities will include:
* Driving a selling culture within your team
* Consistently raising performance and capability of the team to support developing internal talent
* Utilising and exploiting data to support operational decisions
* Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
* Energising your team to deliver first class customer service within a fast-paced environment
Who you are
Your skills and experience will include:
* A proven leadership track record and the ability to lead effectively through ambiguity.
* Being digitally confident. Having an understanding of systems and the ability to exploit them.
* Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
* Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
* Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
Everyone's welcome
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
* Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
* Role model great customer service and ensure the delivery of a customer-focused service proposition through the team that delights our customers
* Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
* Ensure colleagues understand and are motivated to deliver their part
* Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
* Support the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often
Key Accountabilities
* Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's
* Support the delivery and embedding of the business transformation plan and change initiatives for their area
* Deliver great standards and service by setting clear expectations with store colleagues
* Create the right culture, role modeling new digital ways of working and leadership behaviors
* Create a multiskilled team, coaching and training the team to fully utilize all the tools available to serve and sell well
* Deliver brilliant basics through the team
* Seek customer feedback and take action to deliver improvement
* Use data and insight to improve customer in-store experience, improve the operation and drive performance
* Support the delivery of Plan A
* Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
* Recruit for the team, ensuring new starters have a brilliant onboarding experience
* Deliver all line management activities in line with company process and policy
* Build an active working partnership with BIG, provide feedback and support the development of BIG reps
* Deliver operational excellence to maximize product availability, minimize stock and cash loss
* Ensure process and task is delivered in line with business expectations and operating standards, allocating resource accordingly
* Maintain a safe and legal store environment
* Support visual merchandising updates across all launches, events and campaigns
Technical Skills/Experience
* Ability to lead a team to deliver excellent customer service and KPI's across the store
* Create the right culture, role modeling new digital ways of working and leadership behaviors
* Have a good understanding and up-to-date knowledge of commercial, visual, operational and people processes and systems
* Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
* Good working knowledge of VM principles
* Good digital capability and understanding of all systems
* Good knowledge of the legal requirements across their area of accountability and the store
* Knowledge of our people policies and managing performance within a team
* Ability to have difficult conversations with effective resolutions with colleagues
* Good communicator and listener who will inspire, share their knowledge and best practices with others
* Ability to plan and review across the week and the month
* Ability to deliver under pressure demonstrating resilience
* Ability to build and maintain relationships with key stakeholders across the store and region
* Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Leadership Capabilities
* Successfully embed change for lasting commercial impact and results
* Address beliefs and mindsets around resistance to change and support colleagues in adapting
* Take ownership and accountability for the success of their team
* Spend time coaching colleagues to accelerate performance and personal growth
* Recognize high performance and support poor performers to improve
* Show colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
* Use customer feedback and market trends to guide team work
* Help teams understand information and business messages by actively seeking out opinions and asking questions
* Use a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
* Seek the best solution for M&S by proactively collaborating with colleagues from across the business
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
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About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S!
We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
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