Senior Customer Service Representative
Location: Hemel Hempstead, UK (Hybrid / WFH options available)
Salary: £29,200 equivalent (£14.95 per hour)
Position Type: 12-Month Contract (Full-Time)
Hours: 37.5 hours per week (Flexible hours between 08:00 - 17:00)
Start Date: ASAP
About the Role
Join our collaborative, forward-thinking team as a Senior Customer Service Representative. In this pivotal role, you will contribute to our global mission to make the world healthier, cleaner, and safer.
You will act as a key point of contact for both internal and external customers, taking ownership of the entire service lifecycle-from initial inquiry and managing quotations right through to order fulfilment and tracking shipments. If you thrive in a fast-paced environment, love problem-solving, and pride yourself on exceptional attention to detail, this is the perfect opportunity to grow your career within a world-class organisation.
Day-to-Day Responsibilities
Order & Quote Management: Efficiently process customer orders, manage quotations, and maintain accurate data within our ERP and CRM systems.
Customer Advocacy: Resolve customer inquiries and track shipments proactively to ensure maximum satisfaction.
Cross-Functional Collaboration: Partner with internal teams to deliver outstanding, seamless service results.
Continuous Improvement: Contribute your ideas to routine process improvement initiatives, keeping our core values of Integrity, Intensity, Innovation, and Involvement at the heart of what you do.
Professional Diplomacy: Manage multiple priorities under deadlines while maintaining a positive, professional, and diplomatic approach to customer interactions.
What We Are Looking For
Experience: Minimum 1 year of dedicated customer service experience, ideally within a Shared Service Centre (SSC) or multinational/corporate environment.
Technical Skills: Strong experience with CRM and ERP systems. SAP-C11 experience is highly preferred (general ERP training can be provided if you have background in similar systems like Oracle/SAP).
Communication: Exceptional written and verbal English communication skills. (An additional European language is highly valued but not required) .
Education & Certifications: High School diploma or equivalent required ; a Government Body award or equivalent certification is a plus.
Attributes: A proactive problem-solver with excellent organisational skills, great attention to detail, and a collaborative team attitude.
What's in it for You?
Work-Life Balance: Enjoy flexible working hours (8am-5pm window) and a hybrid model with work-from-home options.
Professional Growth: Gain valuable experience and development opportunities in a leading global organisation committed to scientific innovation.
Supportive Environment: Benefit from comprehensive on boarding and cross-training support.
Interview Process
We like to keep things streamlined. The interview process consists of a single 45-minute Microsoft Teams call.
How to Apply
If you are an experienced customer service professional ready to hit the ground running in an impactful role, apply today for immediate consideration!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business