LS25/26 PCN is a collaborative network of 7 GPpractices serving a population of approximately 75,000 patients.
We are seeking a strategically capable, datadriven and operationally focused PCN Manager to oversee the day-to-daymanagement, performance, and delivery of our PCN workforce and services acrossall practices.
The postholder will ensure that PCN staff arewell-managed, visible within practices, delivering measurable outcomes, andproviding clear value for money, while supporting practices through servicesthat reduce GP workload and improve patient access and experience.
Main duties of the job
1. Workforce & People Management
* Provide direct, hands-on management of the LS25/26 PCN workforce
* Lead recruitment, onboarding, and workforce deployment across all practices
* Ensure timely and effective performance management, including managing underperformance
* Support staff development, wellbeing, and retention
2. Operational Delivery & Performance
* Oversee the day-to-day delivery of PCN services across all 7 practices
* Ensure services are efficient, well-organised, and responsive to practice need
* Monitor activity, outcomes, and productivity across all staff groups
* Use data and operational insight to track performance and drive improvement.
3. Create value for PCN and Practices by leveraging ICT & AI
Work with practices to explore new opportunities for efficiency and service improvements made available by new ICT and AI solutions.
Aim for and facilitate technological and working practice convergence across the PCN.
4. Practice Integration & Presence
* Maintain a strong, consistent on-site presence across all member practices
* Ensure PCN staff are:
* Embedded within practices
* Visible and accessible to practice teams
* Working as part of practice rotas and day-to-day workflows
About us
LS25/26 PCN is a large, established, and forward-thinking network made up of:
* Garforth Medical Practice
* Gibson Lane Practice
* Kippax Hall Surgery
* Lofthouse Surgery
* Moorfield House Surgery
* Nova Scotia Medical Centre
* Oulton Medical Centre
We employ a multidisciplinary team of over 30 staff, including pharmacists, social prescribers, care coordinators, physiotherapists, advanced nurse practitioners, and more.
Our workforce operates across four key areas:
* Pharmacy
* Operations
* Frailty & proactive care
We work closely with a wide range of partners including local authority services, sub-contracted service providers, community providers, voluntary organisations, care homes, and our Local Care Partnership.
Our focus is on practical collaboration, continuous improvement, and delivering services that make a real difference to both practices and patients.
Job responsibilities
5. Service Development & Improvement (Practice-Led)
* Work with Practice Managers to identify operational pressures and service gaps
* Support the development and refinement of services that demonstrate:
* Value for money
* Share learning and best practice across the network
6. Financial Management & Value for Money
* Support management of the PCN overall budget and ARRS staff budget with a focus on efficiency and sustainability
* Ensure ARRS-funded staff roles deliver clear, measurable value to practices
* Provide transparent reporting on costs, activity, and outcomes
* Support practices in understanding the impact and return on PCN services
7. Governance, Compliance & Data
* Ensure compliance with NHS guidance, contractual requirements, and local policies
* Maintain appropriate governance structures and reporting
* Use data and business intelligence to:
o Understand variation in performance
o Support workforce planning
o Track impact of service delivery
* Ensure appropriate information governance standards are maintained
8. Relationships & Ways of Working
* Build strong working relationships with:
o Practice Managers and practice teams
o PCN Clinical Directors and Executive team
o Local partners and stakeholders where required
* Work in a collaborative and responsive way, supporting practices rather than directing them
9. Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures, policies, and current legislation
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behave in a manner which is non-judgmental and respects individuals, beliefs, circumstances, feelings, priorities and rights
10. Personal/Professional Development
The post-holder will participate in any training programme implemented by the PCN as part of their employment.
Carry out identified statutory and mandatory training
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
11. Quality and Governance
The post-holder will strive to maintain quality within the PCN, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Work effectively with individuals in other agencies
Effectively manage own time, workload and resources
Ensure that the PCN Board and Clinical Director/s adhere to the governance structure as set out in the Network Agreement.
12. Communication
We anticipate that the successful candidate will work primarily within the seven PCN practices with the possibility of some home working.
The PCN Manager will ensure effective communication is maintained within the Primary Care Network and with all stakeholders outside of the network.
* Communicate effectively with PCN colleagues, to build strong and trusted relationships.
* Communicate effectively with partnership groups, patients and carers.
13. Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to practices as a business organisation. All such information from any source is to be regarded as strictly confidential.
14. Health and Safety At Work Act, 1974
* Use personal security systems within the workplace according to PCN guidelines
* Identify the risks involved in work activities and undertake such activities in a way that manages those risks across clinical and patient processes
* Actively identify, report, and review of health and safety hazards and infection hazards immediately when identified
* Routine management of own team / team areas, and maintenance of workspace standards
15. Harassment And Bullying
The PCN condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
16. No Smoking Policy
Primary Care operates a no smoking policy.
***The appointed person should hold a full driving licence and have access to a vehicle to allow independent travel.
The above is not an exhaustive list of duties and the PCN Manager will be expected to perform tasks as necessitated by the changing role within, and the overall objectives of, the organisation and PCN agenda. This is a role that is constantly developing as the influence of PCNs and their responsibilities are increasing. Discussions on any major changes will be held with the postholder.
Person Specification
Experience
* Substantive line management experience, including performance management and addressing challenging behaviour
* Multi-agency working and relationship building.
* Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines.
* Writing reports, bids and papers
* Working independently, without direct supervision. Able to manage workload with conflicted priorities.
* Experience / evidence of development of organisational culture
* Experience of financial management including budget and cash flow forecasting.
* Experience of negotiating and managing substantial [>£100k PA] contracts.
* Experience of workforce planning, forecasting and development
* Experience of managing large multidisciplinary teams
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures
* Experience of chairing meetings, producing agendas and minutes
* Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and Business Intelligence tools), processes, and procedures; and experience of successfully delivering change
* Using clinical systems and running reports e.g. SystmOne
* Working in Primary Care
Skills
* Project management a background of implementing and applying quality improvement tools and techniques.
* Proactive, pragmatic, delivery-focused and outcome-driven.
* Highly organised, resilient and adaptable within a fast-paced environment.
* Proven problem solving & analytical skills
* Coaching, mentoring and supporting colleagues to work as an effective team and develop their own skills. Ability to reflect and share practice with peers
* The ability to connect and communicate with people. Professional interpersonal skills with the ability to persuade and negotiate.
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
* High calibre of technical literacy: Microsoft Applications e.g. Word, Excel, Microsoft Teams.
* Strong. complex data analysis capability using appropriate tools and techniques
Physical Requirements
* Commit to a DBS Check
* The ability to fulfil the independent travel requirements of post
Approach
* Able to build and maintain relationships and trust with colleagues and practices whilst maintaining appropriate professional boundaries
* Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
* Maximise and evidence efficiency of staff utilisation & deployment with reference to member practice norms.
* Understanding of local and national policies, the GP contract, Network Contract DES, and Long-Term Plan requirements.
* Understanding of the pressures and challenges faced by GP Practices nationally & locally and how these can be mitigated.
* Understanding of PCN structures, processes etc, including Additional Roles Reimbursement Scheme (ARRS) and core PCN finance streams
* Understanding of organisational culture and organisational development
Qualifications
* Educated to GCSE or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£58,000 to £65,000 a year Depending on experience
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