Customer Support Advisor
Are you looking for a role that offers development and the opportunity to make a real impact? As a Customer Support Advisor, you will be the first point of contact for customers, providing exceptional support and guidance. This role is perfect if you want to grow your skills in a dynamic, supportive environment.
Customer Support Advisor Responsibilities
* Handling a high volume of outbound warm calls daily to gather relevant information from customers, supporting their registrations and renewals to ensure compliance and smooth operations.
* Responding to service enquiries promptly, maintaining high standards of customer service to foster long-term relationships.
* Logging and updating customer information accurately in the systems to support efficient processes and data integrity.
* Collaborating with team members to meet targets and deliver excellent service, contributing to the ongoing success of the support team.
* Supporting the onboarding process for new customers, ensuring a seamless experience.
* Keeping up-to-date with industry regulations and company policies to provide informed assistance.
Customer Support Advisor Rewards
* Competitive salary of £26,000 plus a quarterly bonus based on personal and team targets
* 25 days holiday annually
* Hybrid working arrangement with two days in the office
* Free onsite parking
* Opportunities for career development and progression within a growing organisation
* Regular social events to foster team spirit
* Contributory pension scheme and paid compassionate leave
The Company
Our client is a forward-thinking SaaS (Software as a Service) provider. They are committed to delivering the highest quality service and innovative technology, built on long-term, sustainable relationships.
Customer Support Advisor Experience Essentials
* Previous experience in customer service or outbound calling environments.
* Strong verbal and written communication skills with a professional telephone manner.
* Proven ability to meet deadlines and targets in a fast-paced setting.
* Excellent attention to detail and organisational skills.
* Proficient IT skills, including good knowledge of CRM systems or similar tools.
* Adaptability and a proactive attitude, with a team-oriented approach.
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