What is the job role?
Digital Community Apprentice (Level 4 Apprenticeship)
Fixed‑term apprenticeship opportunity
Are you interested in people, communities and how digital can support everyday life?
Would you like to build skills, confidence and experience while working on a city‑wide programme that makes a real difference?
We are looking for a Digital Community Apprentice to join the #CovConnects team. This is a development opportunity for someone who wants to learn how digital engagement, community insight and inclusion come together to shape better services and support for residents.
This is not about being a digital or technical expert. Instead, it’s about:
1. Understanding people and communities
2. Listening to lived experience
3. Being creative in how we communicate and engage
4. Learning how insight can improve services and outcomes
You don’t need to have worked in digital inclusion before. We’re looking for curiosity, empathy, creativity and a willingness to learn.
You will undertake the Digital Community Manager Level 4 Apprenticeship. Further information for this apprenticeship can be found on the .
This apprenticeship role is a fixed term contract for 27 months in line with the length of the apprenticeship training.
What will you be doing?
As a Digital Community Manager Apprentice, you will support the delivery of the #CovConnects programme and develop skills in community engagement, digital communication and service insight.
You will:
5. Support digital engagement activity across the #CovConnects programme, working with residents, communities and partners
6. Help build and maintain positive, trusted relationships with community organisations, frontline services and other partners
7. Support activity linked to the #CovConnects Device Bank, including digital reuse and access to devices
8. Help gather insight about people’s experiences, barriers and needs, and share learning with the wider team
9. Support the creation of clear, accessible content for different audiences and levels of digital confidence
10. Learn how digital engagement can inform service design, improvement and decision‑making
11. Take part in apprenticeship learning, reflection and development activities alongside your day‑to‑day role
This is a hands‑on learning role, suited to someone who enjoys working with people, trying new approaches and developing their skills over time.
Who are we looking for?
We are looking for someone who is motivated by people and purpose, and who wants to develop their skills in a supportive environment.
You may be a good fit if you:
12. Are interested in communities, inclusion and improving outcomes for residents
13. Enjoy communicating with others and adapting how you share information
14. Are creative in how you express ideas, whether through conversation, writing, visuals or digital platforms
15. Are open to learning, feedback and trying new ways of working
16. Can organise your time and balance different tasks or commitments
17. Work well with others and value collaboration
You do not need to be a digital expert or have previous experience in digital inclusion. We welcome applications from people with transferable skills, informal experience or lived experience, and we will support you to learn and grow in the role.
Why this opportunity?
This apprenticeship offers:
18. The chance to work on a high‑profile, city‑wide programme
19. Real learning and development alongside meaningful work
20. Experience of working with communities, partners and services across the city
21. A supportive environment where learning, reflection and development are valued
22. A strong foundation for future roles in digital, community engagement, service design or inclusion
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
23. Members of the Armed Forces and veterans
24. Are currently in care or have previously been in care
25. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Closing date: 31st May
Pre-interview and assessment date: 6th – 24th July
Interview date(s) (Face-to-face): 20th July - 7th August
Apprentices start W/C 7th September
The pre-interview is a short session to give the candidates further details of the apprenticeship role and to help them understand what to expect from and how to prepare for the final interview.
Did you know that there is support available to help you with your application?
If you would like support in completing your application or have any questions about our recruitment and selection processes, help is available at The Job Shop.
We would recommend that all applicants take advantage of this service in order to maximise the chances of being shortlisted.
Address: West Orchard Way, Coventry CV1 1FY
Phone:
Email:
Website:
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.