Operations Manager – Drainage Services 💰 Salary:£45k- £50,000 per annum 🕒 Hours: Full-time, primarily daytime with on-call one weekend per month 📅 Holiday: 28 days including statutory UK holidays 🖥️ Equipment Provided: Work mobile, laptop, and tablet We are seeking an experienced and hands-on Operations Manager to oversee the day-to-day running of a busy 24/7 call centre supporting emergency drainage and reactive works. Based in Redditch, you will be responsible for leading a team of call handlers and managing night shift operations, ensuring a seamless and professional service to customers around the clock. This is a key leadership role that requires a calm, organised and proactive individual who is comfortable working in a fast-paced, service-led environment. The position mirrors similar roles in the drainage industry and would suit someone from a reactive services background. Key Responsibilities * Manage a 24/7 call centre operation, including 4 daytime staff and 3 night staff * Provide leadership to the night shift manager and act as escalation point as required * Ensure all calls and jobs are handled efficiently and in line with company SLAs * Participate in an on-call rota (approx. one weekend per month) * Report on performance and assist with improving systems and processes * Liaise with compan...