Job Description
Technical Customer Services
Your new companyWe are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.
Your new roleAs a Technical Customer Services Administrator, your role will involve:
* Technical Support & Troubleshooting.
* Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
* Diagnose and resolve hardware, software, and workflow issues.
* Escalate complex or unresolved issues to specialist teams where appropriate.
* Customer Support, Enablement & Training.
* Support customers in understanding and using equipment and software effectively.
* Deliver technical guidance and assist with problem-solving.
* Contribute to the development of user guides, FAQs, and training materials.
* Support delivery of training sessions (remote or on-site where required).
* Pre-Sales & Post-Sales Support.
* Collaborate with commercial teams to support demonstrations and technical discussions.
* Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle.
* Knowledge Management & Continuous Improvement.
* Accurately document technical issues, resolutions, and processes.
* Maintain and contribute to internal knowledge bases and customer-facing resources.
* Identify recurring issues and suggest improvements to products, processes, or documentation.
* Cross-Functional Collaboration.
* Work closely with engineering, product, and customer-facing teams to improve overall service delivery.
* Coordinate with field-based teams for issues requiring on-site intervention or repair.
What you'll need to succeed
* Strong technical understanding of equipment, systems, or manufacturing-related technologies.
* Proven ability to diagnose and resolve technical issues across hardware and software.
* Excellent communication skills, with the ability to explain complex technical concepts clearly.
* Strong attention to detail with high-quality documentation skills.
* Experience in a technical support, applications engineering, or similar role.
o Experience within industrial, engineering, or manufacturing environments.
o Exposure to customer-facing technical roles supporting complex products or systems.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#4798458