Overview
Role Title: Estate Maintenance Operative (External Job Title) Neighbourhood Response Officer (Internal Job Title) - Sussex
Hours: 35 hours per week, Monday-Friday
Salary: £30,654 to £38,317 per annum (salary offered dependent on experience)
Location: Sussex
Contract: Permanent
To apply: Click to Apply Here!
What we’re looking for
We’re looking for a committed and enthusiastic person to join our Neighbourhood Response team and to work with colleagues across West and East Sussex. The expectation is that you will be on the Sussex patch five days a week and live within a reasonable distance for responsive / emergency incidents. This role covers West and East Sussex including areas such as Brighton, Horsham, Crawley and Uckfield.
Your experience of completing general property repairs will be valuable to ensure you’re able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must.
You’ll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You’ll be provided with full IT equipment including laptop, iPad and mobile phone.
How to apply
For more information please take a look at the job description: neighbourhood-response-officer.pdf
To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Who we are
We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.
We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.
Why join us?
Come and make a difference, grow your career, join a great team and take on new challenges.
Benefits
In return, you’ll receive excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)
Want to know more about Moat?
Check out our social media feeds!
Instagram: @moathomes
Facebook: Moat Homes
Important dates
Closing Date: 24/09/2025
Interview Date: 6th and 7th October 2025
Deadline to apply: 11pm on Wednesday 24th September 2025
Accessibility
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.
Want a callback?
Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
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