Customer Success Manager- Staines/ Hybrid- 6 Months- £300-£320 Umbrella
A global enterprise SaaS company are looking for an experienced Customer Success Manager to join their team on an initial 6 month assignment. The role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensuring successful execution of training plans, while developing expertise to influence larger-scale engagements over time.
Responsibilities:
* Be a training & adoption expert to recommend and to promote resources, offerings and programs to help customers achieve their goals.
* Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers and Services Account Executives to deliver on the plan and to support the timely burn down of pre-paid training
* Monitoring training health and execution for key and growth accounts, by mapping out solutions to improve on outcomes, and be able to consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
* Play an active role in participate in regional strategies
* Collaborate with GTM teams to support internal projects and ongoing improvement efforts, aiming to enhance programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills/ Experience:
* Bachelor's degree or equivalent experience.
* 3-5 years of experience in account management, customer success, training coordination, or related field.
* Experience in a matrixed, global organization.
* Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders.
* Ability to manage multiple accounts and deliverables in parallel.
* Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
* A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
* Experience incorporating analysis and reporting into programs.
* Strong organizational skills and attention to detail.
* Customer-centric mindset with problem-solving orientation.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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