Account handler

Job Description

Join Morton Michel, the UKs leading childcare insurance specialist and part of PIB Group. Were growing and looking for a confident, client-focused Account Handler to help us deliver exceptional service to nurseries, childminders, out-of-school clubs, and wider childcare and education clients.
You will manage a portfolio of commercial clients across the childcare sector, providing timely support throughout the policy lifecycle. Youll build strong relationships, ensure accurate placement and servicing of cover, and deliver a first-class experience that keeps our clients protected and informed.
What youll be doing:

1. Advise our new clients on adequate and appropriate insurance covers
2. Manage all aspects of the customer journey process ensuring that all customers are dealt with in a professional manner and procedures followed in line with Group Broking Procedures Provided
3. Proactively contact clients or prospect client for the provision of their insurance needs
4. Achieve the KPIs set for your role as defined by your Line Manager
5. Ensure that all Inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards.
6. Utilise communication and negotiation techniques to explain the features and benefits of our products, to internal and external customers through professional advice delivered to our clients