At your Service
About Montcalm Collection
United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.
Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.
Overview
At Your Service is responsible for performing highly diversified duties in order to
maintain positive relationships with all stakeholders. Provides consistently high
standard of administrative support to both Font Office and Housekeeping departments.
As a At Your Service, you will be communicating with colleagues and the wider hotel
teams at Montcalm Royal London House to support the performance of the Room
Operations teams.
Benefits
· Collaborative and empowering team dynamics.
· Pathways for promotions and growth within the brand.
· Recognition and Rewards Program.
· Access to an array of discounts via our Benefits Platform.
· Comprehensive training through Certified Classroom and E-Learnings.
· 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
· Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
· Concession on gym memberships.
· Nutritious meals provided during shifts.
· Complimentary dry-cleaning service for uniforms.
· Inclusive pension schemes
Main Duties & Responsibilities:
• Awareness of Daily Events; Facilities Updates and Product to provide accurate
information to our guests on call
• Room Attendant lists to prepare and print
• Housekeeping Supervisors lists to make – ensure all have fair & equal
• Reports preparations & printing: (preference forecast, no shows, late
departures)
• Address guests' service needs in a professional, positive, and timely manner.
• Answering phone calls on hotel main line and direct them where needed with
an appropriate and professional manner
• Updating Guest Profiles: Emails; Address; Phone numbers; etc.
• Keep the supervisors informed with all the changes (room move, late departure,
priority rooms, extended stays)
• Maintain a good & prompt communication with the supervisors, porters, and
other departments
• Keep the evening supervisor informed about all changes, (Room moves,
housekeeping service requests, mini bar removed)
• Check with the porters if the cardboard was processed.
• Handling small queries via email such us guest invoices, etc.
• Basic knowledge of opera preferred
• Perform any other reasonable request made by management
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.