IG Masonry Support is a leading provider of innovative bespoke masonry support products, catering to the construction industries unique needs. We are committed to delivering high quality solutions and exceptional customer service.
As a Technical Detailer You will play a crucial role in designing and delivering customised masonry support drawings to customer specifications, collaborating closely with clients, project and structural engineers.
Key Responsibilities:
Project Management: Effectively manage multiple live projects, demonstrating a proactive client focus, ensuring the achievement of delivery dates.
Drawing Issuance: Produce and issue detailed drawings in accordance with agreed timescales.
Project Documentation: Maintain project logs to ensure all reported figures are current, facilitating workload prioritisation.
Operation and Maintenance Manuals: Collaborate with the Project Engineers to create manuals as requested by clients.
Customer Service: Provide outstanding service to both internal and external customers, addressing enquiries and concerns promptly and professionally.
Site Visits: Conduct site visits to foster customer relationships, resolve technical issues and contribute to product design development.
Product Presentations: Deliver product presentations as a training aid for clients and internal teams.
Training: Conduct site installation training sessions for customers to ensure correct installation and usage.
Mentorship: Train and mentor junior or new to the business peers in producing accurate drawings for our products and impart your knowledge to help them become self-sufficient.
About You:
* Proficiency in CAD software (e.g. AutoCAD) and other relevant design tools.
* Strong project management skills with the ability to handle multiple projects simultaneously.
* Excellent attention to detail and a commitment to delivering high quality work.
* Effective communication and interpersonal skills to build positive customer relationships.
* Problem solving abilities and a proactive approach to addressing technical challenges.
* Willingness to travel to site for customer interaction.