Salary: £27,000 - 27,000 per year Requirements: Graduate in IT, Computer Science, Data Analytics, or a related discipline — or equivalent commercial experience. Experience providing 1st and 2nd Line IT support. Strong working knowledge of Power BI and SSMS / SQL. Ability to analyse data and present clear, meaningful reports. Excellent communication skills with the ability to liaise confidently with customers, stakeholders, and suppliers. Organised, proactive, and able to manage multiple priorities. Experience supporting projects or working alongside project managers is desirable. Responsibilities: Provide 1st and 2nd Line Support for in-house software systems, ensuring timely resolution of incidents and service requests. Produce internal and external data reporting and analytics using Power BI and SSMS (SQL Server Management Studio). Support the Project Manager to ensure projects remain on schedule and within scope. Liaise with project stakeholders and third-party suppliers to coordinate activities and resolve issues. Provide or assist with training for project implementations and system rollouts. Draft and maintain clear user guides, training materials, and documentation. Technologies: Support Power BI Project Manager SQL Security More: We are seeking a proactive and detail-oriented IT Support & Reporting Analyst to join our growing team in Tredegar NP22 3AA. This is a varied and hands-on role combining technical support, data analytics, and project coordination. You will play a key role in supporting our in-house software systems while delivering insightful reporting and assisting with project delivery. We offer a collaborative and supportive team environment, opportunities for ongoing professional development, and a competitive salary of £27,000.00 per year, along with benefits such as free parking. last updated 8 week of 2026