Description Your Role EF (Education First) London International Language Campus is looking for friendly, empathetic and customer-focused individuals to join our team as Customer Support Coordinators for summer 2026. Position Details: Full-time (part-time may also be considered) Five days per week, plus occasional weekend shifts Fixed-term contract between June and August 2026 In this role, you’ll be the first point of contact for students and staff, ensuring a welcoming, engaging and well-run language travel experience. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations. If you’re proactive, personable and eager to gain experience within international business, we encourage you to apply. Meet Our EF Summer 2025 staff EF – Our History and Values Career Progression at EF Careers at EF | Open the world with us At EF Education First, we believe the world is better when people strive to understand one another. With 600 schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education. Responsibilities Supports the Customer Support Manager with student enrolments, booking changes, Elektra records, and visa compliance Assists in training, welfare support, and induction of Customer Support staff and new team members Handles enquiries from sales offices, incoming calls, direct course enquiries, and enrolments Manages airport transfers, including booking, troubleshooting, cost monitoring, and invoice checking Provides welfare support to students, including escalation of concerns and accurate logging of issues Leads or supports weekly student intakes, registrations, passport checks, testing, talks, and follow-up of absentees Supports student experience activities, including evaluations, feedback follow-up, student meet-ups, and student council meetings Oversees administrative and operational tasks such as visitor books, name badges, noticeboards, reception presentation, and school visits Helps ensure compliance with UK visa regulations, including visa letters, passport/visa follow-up, and immigration policy updates Holds key safeguarding and emergency roles, including Level 2 safeguarding, fire warden, first aider, welfare contact, and welfare committee member Participate in the emergency duty rota as required Requirements Highly motivated, energetic and positive Excellent communication and customer service skills Confident with IT Enjoys working in a busy & varied service environment Highly organised with attention to detail Ability to handle difficult situations with ease, remain calm and positive under pressure Flexible attitude to work and creative problem solver Fluent in English All offers are subject to a clear enhanced DBS check and two references Right to work in the UK upon commencement of your contract Why you will love working with EF Work in a truly international environment Boost your CV this summer with a world renowned organisation Exposure to international business operations Regular social events Ambition is nurtured and job opportunities are available post summer Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Employee Assistance Programme Access to EF Hello language learning EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. LI-PB1 Responsibilities · Helps Customer Support Manager to manage enrolment of new students and maintenance of Elektra records, ensuring that all new bookings/modifications are confirmed within the required time, details checked carefully and changes made, including managing the school’s visa compliance department. · Assists work & training of other Customer Support staff, including welfare provision, visa compliance and internship programme. · Assists with recruitment and induction of new members of staff to Customer Support team · Deals with enquiries from sales offices & other incoming calls & enquiries. · Ensures airport transfers are collated and booked, liaises with transfer companies to solve problems & improve service, monitors costs & invoices for transfer service. · Is available to speak to students with welfare concerns and provide assistance where necessary, escalating any concerns to the Customer Support Manager/sales office where appropriate. · Is or will be Level 2 trained (Safeguarding). · In the event of a fire alarm, ensures fire wardens are issued with jackets and visitor’s book is taken outside (if it is safe to do so). · Partakes in weekly intakes of new students, ensuring correct intake information/ hand outs are prepared, smooth running of registration, testing & talks, passport ID checking, following up missing students and so on. · Partakes in student meet ups and ensures any concerns raised are followed up by the appropriate department. · Assists in the Customer Experience process in school (CSN/Evaluations/logs) and ensures any negative feedback given in Evaluation 1 and 2 is followed up to an appropriate resolution. · Manages visitors’ book, name badges, emergency contact list. · Deals with direct course enquiries & enrolments, maintaining records and promoting local sales. · Checks course changes, ensuring all paperwork is completed and filed/uploaded to Elektra, sales offices and relevant school departments are informed of changes. · Assists with arrangements for familiarisation tours or other visits to school. · Ensures that appropriate delegation and training is undertaken in order to cover staff holidays or absence. · Responsible for presentation, content & accuracy of all notice boards & other information displays around the school. · Ensures reception area is kept clean, tidy & professional looking at all times. · Partakes in managing the successful running of the internship programme. · Helps to ensure that EF London fully complies with UK visa regulations. · Attends student council meetings and follows up customer support suggestions. · Provides pre-departure information to sales offices worldwide and ensures all information on Globalnet is accurate and up to date. · Is a Campus Coach and manages Mentor Programme with Customer Support Manager. · Is a Fire warden and First Aider. · Is a Welfare Contact person. · Is a member of the welfare committee and attends quarterly meetings. DETAILED WELFARE RESPONSIBILITIES: · Is available to speak to students regarding welfare issues and keeps accurate records of conversations, logging on Elektra where appropriate · Updates welfare information in student handbooks and ensures welfare information is displayed on school noticeboards · Maintains welfare file including contact list to ensure information is readily available · Ensures concerns are escalated to managers/sales offices where appropriate · Conducts under 18 induction and chases up arriving students who miss the meeting on the first day. Encourages under 18’s to wear wristbands and files all signed induction forms. · Accounts for any under 18 No Shows on intake day. · Ensures under 18’s register for their first lesson each day and makes contact with any absent students · Ensures parental authorisation is received for under 18’s staying away overnight · Arranges medical appointments and accompanies students to medical appointments as and when required in line with EF policy. · Ensures documentation and record keeping is accurate and complete across all departments · Assists with weekly intake of new students · Conducts daily class checks and ensures attendance records are being accurately maintained and absences followed up according to EF policies · Follows up with all students with expiring passports/visas · Issues Visa Letters · Carries out daily attendance/ welfare checks and follows up on them · Monitors UKVI legislation, joins relevant meetings and recommends updates to EF’s policy and procedures as appropriate · Establishes and implements processes for compliance with any changes to UK immigration legislation · Trains all school departments and staff on compliance issues, offering support and assistance as needed