The role of a Receptionist/Administrator at IC24 involves providing high-quality integrated urgent care for over six million people. The successful candidate will be the welcoming face of a busy GP practice, responsible for keeping patient services running smoothly through tasks such as greeting patients, booking appointments, processing prescription requests, and managing administrative duties.
Main duties of the job
The Receptionist/Administrator will be a key part of the team, working in a varied and rewarding role where no two days are the same. They will be on the frontline of patient care, handling phone, email, and face-to-face queries with a calm, courteous, and caring attitude. The role requires strong communication and IT skills, the ability to multitask and work efficiently under pressure, a commitment to confidentiality and data security, and a friendly, approachable manner.
About us
IC24 is a leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services. IC24 is committed to improving access to health and social care for patients and reducing the demand on secondary care services.
Job responsibilities
Package Description:
The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave.
Are you friendly, organised, and passionate about helping people? Were looking for a Receptionist/Administrator to be the welcoming face of our busy GP practice and a key part of keeping our patient services running smoothly.
This is a varied and rewarding role where no two days are the same. Youll be on the frontline of patient care, working with a compassionate team that values professionalism, confidentiality, and top-tier service. This role would be ideal for a person who has previous experience in a care environment or someone with good experience as an administrator.
What You…l Do:
* Greet and check-in patients with warmth and professionalism
* Book appointments and manage phone, email, and face-to-face queries
* Process prescription requests and update patient records accurately
* Handle payments, post, faxes, emails, and other administrative tasks
* Keep the reception area and consulting rooms tidy and well-stocked
* Manage patient registrations and support online service queries
* Send referral forms and liaise with hospitals and community services
* Maintain absolute confidentiality and comply with data protection laws
What You Bring:
* A calm, courteous, and caring attitude
* Strong communication and IT skills, including Microsoft Office
* Ability to multitask and work efficiently under pressure
* A commitment to confidentiality and data security
* Flexibility to cover shifts and adapt to changing priorities
* Accurate recording skills and a friendly, approachable manner
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location
Whats in it for you:-
* Hourly pay of £12.75
* Opportunity to join the NHS Pension Scheme
* Free 24/7 independent counselling service
* Learning and development opportunities
* Free membership to our reward and discount platform
* Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and three years of references.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.
Person Specification
Qualifications
* The successful candidate should have previous experience in a care environment or as an administrator, and possess a calm, courteous, and caring attitude, strong communication and IT skills, the ability to multitask and work efficiently under pressure, a commitment to confidentiality and data security, and a flexible approach to cover shifts and adapt to changing priorities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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