2nd Line Technician
Location: Ringwood, Hampshire
Salary: £26,000.00 - £30,000.00 DOE + Profit Share + Benefits
Hours: 37.5 hours per week, hybrid home working after successful completion of probation
The Role
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
Receiving technical escalations from 1st Line.
Performing routine maintenance checks and updates.
Supporting the 1st line team and knowledge sharing.
Progressing and closing incidents and requests.
Liaising with internal and external customers.
Skills & Experience
A good knowledge of IT troubleshooting and problem solving.
Experience within an IT customer service environment.
Taking responsibility for your workload
Be helpful and approachable
Excellent time management skills
Good communicator
Working knowledge of ITIL
Experience using Microsoft services
This role is subject to a clear standard DBS check being received.
The Package
Ongoing training and support
Company Profit Share (first £3,600 is tax free)
22 days annual leave plus bank holidays, increasing with length of ...