We are seeking a Workshop Manual Author / SERP (Service Evaluation & Repair Process) Engineer to support the evaluation and development of serviceability processes for new vehicle programmes, and the creation of Workshop Manuals. This is a unique opportunity to work at the early stages of vehicle design, ensuring products meet service, repair, and maintenance requirements while contributing to high-quality workshop manual content.
Working within a specialist team, you will assess whole vehicle designs using virtual and physical methods, representing the voice of the customer and technician within engineering discussions. You will play a key role in improving serviceability, reducing warranty costs, and enhancing overall product quality and reputation.
This role would suit an Automotive Technical Author, Vehicle Technician, or Master Technician looking to transition into a more engineering-focused environment.
Key Responsibilities
* Conduct service feasibility assessments across the full vehicle design lifecycle (kick-off to launch)
* Create detailed service feasibility reports using virtual tools and CAD models
* Create detailed Workshop Manuals for Technicians to use within dealerships
* Evaluate removal and installation processes, including tooling requirements and access constraints
* Use digital manikins to assess ergonomic feasibility and technician interaction
* Develop step-by-step repair procedures and estimate service labour times
* Identify, communicate, and drive resolution of serviceability and repair concerns
* Collaborate with programme and commodity teams to influence design improvements
* Author and maintain workshop manual content to internal standards
* Update technical documentation based on feedback from engineering and service teams
* Represent the Service organisation in cross-functional engineering forums
* Support physical validation activities on prototype and production vehicles
Skills & Experience Required
* Strong vehicle knowledge across ICE and/or BEV platforms
* Experience in technical authoring, service processes, or vehicle maintenance/repair
* Ability to analyse designs and assess serviceability and feasibility
* Strong IT literacy (Microsoft Office and related tools)
* Excellent communication and stakeholder engagement skills
* Methodical, structured approach to problem-solving
* Self-motivated with the ability to work in a fast-paced engineering environment
* Experience with CAD tools (e.g. Vis Mock-Up or similar)
* Understanding of service tooling, workshop equipment, and repair methods
* Experience with JIRA, Agile, or similar systems
* Strong report writing and documentation skills
Please note, this role is deemed inside of IR35. The Umbrella Pay Rate offered is inclusive of the Assignment pay rate, holiday pay and Apex Recruitments contribution towards Employer Costs.
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