Main area Pre-operative Assessment Service Grade NHS AfC: Band 3 Contract Fixed term: 9 months (end date 31.03.2026) Hours Full time - 37.5 hours per week Job ref 361-7239255
Employer East and North Hertfordshire Teaching NHS Trust Employer type NHS Site Lister Hospital Town Stevenage Salary £24,937 - £26,598 per annum Salary period Yearly Closing 11/08/2025 23:59
Senior Administrator - Pre-operative Assessment Service
NHS AfC: Band 3
Here at East and North Hertfordshire Teaching NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting a Senior Administrator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
As a member of our team, you will provide a quality service that support our high standards of patient care.
You will be responsible for coordinating patient appointments, reception, and serving as a reference for staff and patients while also developing yourself and junior colleagues.
Cross site working between New QEII and Lister will be essential. Service hours are Monday to Friday 0800-1800 hrs and Saturday 0800-1300.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The successful candidate will be responsible for maintaining the administrative organisation of the service.
You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards.
The post holder will also work according to their experience and competence, with some responsibility for decision-making. However, direct supervision will be provided when required for unfamiliar work.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualification/Training
* Good basic education
* Good computer literacy skills and experience of Microsoft office
* Recognised secretarial qualification or equivalent
* Customer care course
Previous Experience
* Previous experience working in a busy administrative environment
* Evidence of working on own initiative
* Evidence of training others in an administrative field
* Currently working in a busy administrative environment
Skills
* Evidence of good communication skills and ability to engage and promote good working relationships at all levels
* Ability to communicate in a variety of settings with patients of varying levels of understanding
* Self-motivated
* Adaptable, Flexibility and team participation
* Ability to deal with sensitive issues
* Ability to work within a team and alone
* Ability to use own judgement and willingness to follow instruction and guidance
* Ability to exercise tact and discretion
* Ability to organise and prioritise workload
* Collaborative worker
* Shows appropriate professional and personal boundaries.
* Physically able to undertake a demanding role safely, as and when required
* Ability to work within set time constraints to fulfill deadlines and meet the needs of the service
* Understanding of the requirements of the role
* Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors.
* Awareness of basic safeguarding issues
* Willingness to undertake on the job training appropriate to the role
* Knowledge of and using an EPR database system or equivalent
* Ability to interpret and analyze straightforward tabula and graphical information
* Understanding of quality and change in the administrative work environment
* Basic understanding of current NHS issues
Knowledge
* Understanding of the requirements of the role
* Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors
* Awareness of basic safeguarding issues
* General knowledge of the role and purpose of the POA service
* Understanding of Pre-operative Assessment pathways
* Knowledge of medical terminologies
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
King's Trust Support
If you’re aged between 16 and 30 years-old, you can get FREE employability support from The King’s Trust. The King’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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