Job summary First Intuition Chelmsford are a well-established accountancy training and apprenticeship provider based in Essex. The company has enjoyed fantastic growth, particularly in its apprenticeship business, over the past few years and is now requires a Business Administration Apprentice to join the team. Duties and responsibilities to include: Dealing with student queries via email and phone. Meeting and greeting students and clients in centre. Keeping up to date with, and advising students and clients on the various qualifications and courses First Intuition offer. Course & Systems Administration Processing course bookings. Ordering stock for courses, monitoring stock levels, and managing the receipt and distribution of stock when it arrives in centre. Setting up courses on First Intuition course booking system (Access Planit) in line with brochure publication deadlines. Monitoring class attendance, including distribution of daily registers and absence reports. Setting up report templates for upcoming courses. Assisting with brochure production and review. Responding to requests f or student information from internal/freelance staff in line with GDPR guidelines. Exam Administration Responsible for setting up Computer Based Exams (CBE) exams on the booking and exam systems. Ensuring CBE room is set up prior to each exam session including checking correct hardware and software is available and working. Invigilating exams. Setting up course and mock exam sessions and notifications on learning portals. Inputting course/mock/real exam results. Centre Administration Ensuring student common room, kitchen and classroom areas are tidy, clean and set up appropriately for all upcoming courses/events. Undertaking First Aider/Fire Warden duties (Training will be provided) Apprenticeship Administration Administration of apprenticeship sign up process and ensuring all data complies with government and First Intuition requirements. Processing other changes including change of employer, restarts, transfer of training provider, changes to prices/extension to programmes/study planner changes. Supporting communications of programme details to learners during their programme including dates for forthcoming courses. Supporting employers with recruitment of apprentices. Tracking, monitoring and support apprentices who have left their programmes early or have completed their programme and maintaining and reporting the destination data. Registration of End Point Assessments for apprentices. Assisting the Operations Team Leader with administration, internal auditing and reporting duties. Supporting additional work as required by management from time to time. Supporting set up and on going maintenance of learner records on the CRM and learning platforms. Ensure digital apprenticeship service is maintained and liaise and support clients with registering on the system, reserving funding for non-levy apprenticeship. Attending and assisting at careers fairs and internal Apprenticeship Summer Schools. Requirements Essential: Excellent attention to detail and organisational skills. Ability to manage workload and multiple tasks. Effective communicator with strong interpersonal skills. Exceptional level of written communication skills. Ability to effectively manage relationships with learners and employers, promptly responding to queries and ensuring expectations are managed. Willing to learn and ability to use own initiative. Computer literate Desirable Experience of working in the education / apprenticeships sectors. Understanding of ESFA funding rules & Ofsted requirements. Careers advice & guidance experience. Sales experience. Strong excel and data analytical skills. Expected Working Pattern:- 8.30am – 4.30pm at First Intuition Chelmsford Full Time Position: 18 month contract - 37.5 hours a week. Reporting to: Operations Team Leader Benefits 30 days annual leave (based on fulltime hours) PLUS bank holidays We normally shut down for Christmas period (not out of annual leave) Private Medical Insurance Pension - per auto enrolment rules so if school leaver will not be enrolled as no statutory requirement if under 22. First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974. We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during recruitment process, please let us know.