Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Spa Therapist at
Cowley Manor
Based in: Cowley,
Cheltenham
Reports to: Spa Management
DUTIES
AND RESPONSIBILITIES
Guest
Experience:
* Give your personal attention to all guests, taking personal
responsibility for their comfort and enjoyment during their visit to the spa.
* Works as part of a great team providing exceptional guest
service.
* Exhibits a confident, friendly, and positive attitude when
dealing with all guests.
* Ensures that all aspects of the ‘guest treatment journey’ is
followed with every guest according to the standards of excellence.
* Provides guest with effective information.
* Takes ownership and responsibility to notice when the guest
is experiencing a Moment of Misery & report to spa management. Turn it into a Moment of Magic & deals
with this head on.
* Promotes Cowley Manor leisure services and spa treatments,
retail products whilst delivering excellent guest care (in and around the spa).
* Ensure the whole package is delivered & is always in
line with the Experimental’s standards.
* Ensure a smooth running of the spa by being part of a team.
* Ensure all treatment consultations are read correctly &
take action when needed in a professional manner.
* Focus on understanding the individual needs of each guest.
* Ensure children swim times are met.
* Work to meet business demand.
* Deliver treatments to a high standard at all times.
* Make sure you explain the benefits of the treatment and what
to expect from the treatment before starting any treatment.
* Provides all guests with effective after care advice and
product recommendations following the treatment.
Promotion
of the Venue:
* Complies with all presentation of public areas &
treatment rooms.
* Ensures guest satisfaction by maintaining a clean, safe
facility.
* Cleans and maintains spa presentation throughout shift as
per standards as agreed by management.
* Consistently meets grooming standards.
* Reports and logs any necessary maintenance issues to the
senior therapist.
* Inspects changing rooms & treatment rooms, clean as
needed and ensure set up as per standards as agreed by management.
* Assists in the transportation of dirty laundry up to the
main house ‘Trolley run’.
* Take responsibility to inform senior spa therapist &
deputy spa manager of low stock levels.
* Ensure retail sale targets are met.
* Attend a Company Induction within 1 week of commencing employment
with us.
* Understand the Hotel’s Vision, and to live our values in
day-to-day work.
* Understand the Guest Service Ethos and be passionate about
these values in your day-to-day work.
* Be a Team Player and understand that all team members across
the Cowley Estate should be happy to help in other departments.
* Be flexible, and to try to cover shifts as needed.
* Ensure your uniform is always as per brand standards, and
you are always turned out well.
* Be always polite, positive, friendly but professional with your
fellow team members.
* Effectively make bookings in the diary to meet business
needs.
* Use spa software systems to the standard you have been
trained.
To
be Safe:
* Ensure you follow the Health & Safety systems explained
to you by your manager, including but not limited to; RASSOW, COSHH, Fire,
Manual Handling, Food Hygiene.
* Follow company policies precisely.
* Ensure all shift procedures are completed on shifts.
ABOUT
YOU:
A
Spa Therapist is always working on behalf of our guests and working with other
team members. To successfully fill this role, you should maintain the attitude
and skills that follow:
* Social, engaging and motivated.
* Minimum of 3-5 years of experience
* Level 2 & 3 beauty or Massage qualification
* Use their initiative and is proactive.
* Excellent communication skills.
* Flexibility to respond quickly and positively to
a range of work situations.
* Be well
spoken with excellent communication skills.
* Knowledge
as well as abilities in other languages would be beneficial.
* Attention to details and customer needs.
WHAT IT IS LIKE TO WORK
FOR US?
Whether you’re looking
for an entry-level employment or a new opportunity to evolve, we make a point
to recruit, develop, and retain the most motivated and talented people from all
backgrounds and skills. Here is what we can offer:
* On the job and
personalised training to develop the technical and managerial skills necessary
to develop a clear career path.
* Possibility of inner
company mobility within our foreign venues such as Italy, France, Spain or
Switzerland.
* Staff discounts and
benefits.
* Pension scheme.