Production Operations Specialist (Mainframe)
Location: Chester
We are looking for someone with experience in console operations work in a large‑scale multi‑platform data centre. The role requires working a rotating shift pattern of Sunday to Wednesday or Wednesday to Saturday, 10 hours per shift (40 hours per week).
The Mainframe operations team provides the first level of response for all infrastructure issues and supports weekend change activities to ensure mainframe infrastructure changes are implemented successfully within the scheduled change window.
The position involves participating in the planning, development and implementation of infrastructure solutions with cross‑functional technical experts and acting as a subject‑matter expert on technology solutions across diverse audiences.
Responsibilities
* Perform SYSMOD activities (IPL, automation).
* Apply knowledge of infrastructure and business applications to minimize disruption of services, delay of deliverables or recovery of failing components.
* Train colleagues and lead subordinates and peers in discipline area of expertise.
* Organise or actively participate in projects that improve the overall ability of the organisation to provide effective, efficient and low‑cost services.
* Maintain expert working knowledge of the mainframe environment and its relationship to business units.
* Support SYSMOD weekend activities and minimise impact to service delivery from failures of online processing and infrastructure in the Mainframe processing environments.
* Escalate issues to support or upper management groups and provide expert operational assistance to diagnose and repair issues.
Qualifications
* Demonstrated ability to support cross‑organization initiatives.
* Effective teamwork and positive working relationships on a diverse team.
* Strategic thinker with the ability to anticipate business needs and growth opportunities.
* Working knowledge of MS Office (Excel, Word, Outlook).
* Excellent organisational, analytical and problem‑solving skills.
* Excellent verbal and written communication skills across all levels of management.
* Ability to work effectively in a fast‑paced environment with tight deadlines.
* Flexibility to react and adapt to rapidly changing scenarios.
Desired Skills
* College degree or equivalent experience/certificate in Computer Arts/Science with focus on mainframe technologies.
* ITIL certifications – a plus.
* ITSM knowledge – a plus.
* Previous experience in a financial firm performing a similar function – highly desirable.
Benefits
* Private healthcare for you and your family plus an annual health screen.
* Competitive pension plan, life assurance and group income protection.
* 20 days of backup childcare and 20 days of backup adult care per annum.
* Flexible benefits package including wellbeing account, travel insurance and critical illness cover.
* Access to an emotional well‑being helpline, mental health first aiders and virtual GP services.
* Employee Assistance Program for confidential support.
* Opportunities to donate to charities with payroll matching and arts & culture corporate membership.
* Volunteer opportunities in local community.
Employer Statements
Good conduct and sound judgment are crucial to our long‑term success. We expect all employees to adhere to the Code of Conduct, ensuring responsible risk management.
We are an equal opportunities employer and ensure no applicant is subject to less favourable treatment on the basis of sex, gender identity, marital status, race, religion, colour, nationality, ethnicity, age, sexual orientation, pregnancy or maternity, socio‑economic background, dependants or disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We encourage any candidates to request adjustments to the recruitment process.
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