We exist to create positive change for people and the planet. Join us and make a difference too!
Job Title: Client Support Advisor
Location: Milton Keynes, United Kingdom
Work Model: Hybrid, with 3 days working from the office
Contract Type: Fixed-Term Contract (1 year)
Purpose of the Role
You’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference.
You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution and helping to deliver a seamless, professional, and high-quality client experience.
Key Responsibilities
Client Support & Communication
1. Handling incoming calls and emails from clients, delivering a professional and friendly service
2. Acting as the first point of contact and resolving queries at the first opportunity wherever possible
3. Proactively contacting clients to resolve requests and provide updates
Problem Solving & Ownership
4. Taking full ownership of client queries, including complaints or concerns, through to resolution
5. Managing challenging conversations with confidence and empathy
6. Ensuring all issues are handled promptly, thoroughly, and in line with company standards
Collaboration
7. Working closely with other departments and teams to deliver a seamless service
8. Sharing best practices and supporting a positive, inclusive team culture
9. Identifying opportunities to improve the client experience
Administration & Accuracy
10. Processing client requests efficiently and accurately
11. Maintaining up-to-date and detailed records in internal systems
12. Supporting wider administrative activities linked to client management
What Success Looks Like
13. You consistently deliver a high-quality, reliable service to our clients
14. Client queries are resolved efficiently, with a focus on first-time resolution
15. You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience
16. You actively contribute to a positive, collaborative team environment
What We’re Looking For
Experience
17. Experience in a customer service or client-facing role is beneficial but not essential
18. We’re interested in people with the right attitude, strong communication skills, and a genuine desire to help others
19. Full training will be provided to support your success in the role
Skills & Abilities
20. A genuine passion for helping people and delivering great service
21. Strong communication skills, with the confidence to speak to a range of clients
22. A calm and professional approach, especially when handling challenges or concerns
23. Good organisational skills, with the ability to manage different tasks and priorities
24. Attention to detail and a willingness to learn new systems and processes
25. A proactive mindset — you take initiative and look for solutions
26. Comfortable working both independently and as part of a team
Our Values
27. Client Centric: Putting clients at the heart of everything we do
28. Agile: Adapting and embracing change
29. Collaborative: Building trust-based relationships and working inclusively with others
👉 If you enjoy solving problems, are passionate about delivering excellent client service, and thrive in a fast-paced, client-focused environment, we would love to hear from you.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.