Overview
Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm
What You’ll Be Doing
* In this varied and fast-paced role, you’ll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
* Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
* Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
* Process purchase orders, input data into the ERP system, and send order confirmations.
* Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
* Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
* Raise purchase orders as needed and ensure timely communication of delivery updates.
* Log customer feedback and help drive continuous improvement.
* Support the resolution of customer complaints in coordination with relevant departments.
* Manage incoming calls with professionalism and ensure smooth communication across departments.
* Attend weekly production meetings and keep stakeholders informed of shipping updates.
* Take on additional tasks as required by management – every day is different!
Who We’re Looking For
* You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.
Essential skills & experience
* Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
* Confident communicator, both written and verbal, at all levels
* Working knowledge of ERP and/or CRM systems
* Comfortable with technical product information (ability to understand catalogues and simple drawings)
* Familiar with quality systems such as ISO9001 or AS9100
* Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
* Highly organised, self-motivated, and a great team player
* Able to work independently and thrive in a fast-paced environment
Why Apply?
* Be part of a supportive, growing team in a respected business
* Gain valuable experience in a professional B2B environment
* Enjoy varied and engaging work with potential for contract extension
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Become part of our in-house talent pool and be in the first place our team of Consultants search.
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KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...
Just wanted to send you a quick note to let you know that I handed my notice in today so I\'m all set for my start with. Thank you so much for all of y...
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KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...
Just wanted to send you a quick note to let you know that I handed my notice in today so I\'m all set for my start with. Thank you so much for all of y...
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