Home Admissions Manager (BBBH153333) High Wycombe, England
Salary: GBP37999 - GBP42632 per annum
Job Purpose:
The primary responsibility of this role is to deliver outstanding admissions and recruitment services for prospective students, providing expert and professional advice throughout the application process. The aim is to continuously enhance the quality of service offered. This position is crucial in supporting the Head of Admissions across all aspects of the applicant journey, from initial inquiry to enrolment.
The role involves leading the admissions team to effectively manage the entire admissions cycle, from enquiry through to registration. Key responsibilities include regular reporting on admissions, tracking and analysing data, monitoring customer satisfaction within the admissions process, and building strong relationships with academic colleagues.
This role also places a strong emphasis on inclusivity, contributing to the creation of a diverse and welcoming university community where all individuals can be themselves.
Main Duties & Responsibilities:
* Line Management: Oversee recruitment, selection, performance management, professional development, motivation, health & safety, and well-being of team members.
* Supervisory Duties: Lead and support team members by providing direction, feedback, and ensuring adequate staffing coverage.
* Admissions Team Leadership: Manage the Admissions Team responsible for liaising with academic departments, ensuring the most effective approach to meeting recruitment targets.
* Staff Engagement: Collaborate with staff across the institution on matters such as interviews and portfolio reviews, ensuring timely decision-making.
* Advice and Guidance: Offer clear advice to applicants, academic staff, and external organisations regarding qualifications, admissions routes, and procedures for undergraduate, apprenticeship, and postgraduate courses, utilising various communication methods.
* Conversion Strategy: Lead the implementation of the institution's Conversion Strategy to enhance applicant conversions.
* Training: Oversee the training of admissions team members when new courses or processes are introduced.
* Process Review: Conduct an annual review of admissions processes, identifying areas of good practice and suggesting areas for improvement.
* Data Management: Ensure the accurate recording of applicant information on the admissions database, including application details and offer data.
* Service Improvement: Evaluate admissions processes and implement improvements in response to applicant or institutional needs.
* Policy Compliance: Ensure all admissions processes align with institutional policies and regulations.
* Enquiry Management: Handle enquiries from prospective applicants via email, written correspondence, and in-person, providing detailed advice on application procedures and entry requirements.
* Internal Support: Advise colleagues within academic departments, recruitment, and other university staff on all aspects of the admissions process.
* Collaboration: Work closely with the Student Recruitment & Admissions Office to ensure a consistent, customer-focused service for all applicants, ensuring key information is provided at appropriate stages.
* Event Representation: Represent the admissions team at open days, offering advice and information on application procedures and entry requirements, and assisting with event delivery.
* Additional Responsibilities: Perform other duties as assigned by senior management, including supporting broader projects within the institution's recruitment and communications areas.
* Compliance: Adhere to relevant legislative and regulatory requirements such as data protection, health and safety, and equality standards in all work practices.
* Other Duties: Undertake other tasks as reasonably required on a temporary or ongoing basis.
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