Overview
We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well‑designed, well‑governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross‑functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business.
Responsibilities
Strategic Leadership
* Build and deliver a long‑term strategic roadmap for business systems, integrations, data flows, and platform evolution.
* Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance.
* Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change.
People Leadership & Team Development
* Lead a multi‑discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression.
* Develop team members through coaching, mentoring, training and succession planning.
* Create a high‑trust, high‑performance culture that empowers colleagues and encourages continuous improvement.
* Ensure the team manages documentation, processes and business knowledge to reduce key‑person dependencies.
Delivery & Change Ownership
* Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption and benefits tracking.
* Ensure delivery teams follow agreed standards (Agile, hybrid or waterfall where appropriate) with consistent governance.
* Oversee delivery risks, RAID management and cross‑functional dependencies.
* Ensure systems changes are safe, secure, tested and supported at go‑live.
Business Systems Management
* Oversee the lifecycle of key business systems – including upgrades, vendor management, integrations and enhancement roadmaps.
* Ensure systems are secure, resilient and compliant, supported by well‑maintained documentation and change records.
* Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations.
* Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience.
Stakeholder Leadership
* Build strong relationships with business leaders, operational managers, suppliers and technology partners.
* Communicate complex technical and delivery topics clearly at senior level.
* Represent Technology at governance boards, steering groups and executive forums.
Financial Leadership
* Manage budgets for systems, suppliers, licences and delivery resources.
* Ensure cost‑effective delivery and maximise value for money from suppliers and change activity.
Qualifications
* Degree in IT, Technology, Business Management or a related field.
* Strong evidence of leadership in technology delivery, business systems or change management.
Competencies
* ITIL (governance & service management)
* Agile/Scrum/Scaled Agile
* Project/Programme Management (PMP, MSP, Prince2)
* Change Management (APMG/PROSCI)
* Experience managing budgets, suppliers and enterprise‑scale change functions.
Skills and Experience
* Strong leadership capability: team leadership, coaching, performance management.
* Deep understanding of business systems, integrations, software delivery lifecycle and enterprise change management.
* Ability to oversee complex delivery portfolios, balancing capacity, risk and value.
* Advanced stakeholder management and influencing skills across senior levels.
* Knowledge of technology strategy, architecture governance and vendor management.
* Strong analytical, commercial and problem‑solving skills.
* Experience managing multidisciplinary teams in fast‑paced environments.
* Ability to constructively challenge, make decisive recommendations and deliver difficult messages.
* Demonstrated ability to shape culture, drive behavioural change and embed new ways of working.
Benefits
* Competitive salary based on location, skills, experience and qualifications.
* Bonus opportunity tied to performance and the overall success of Solus.
* Company pension scheme with employer contributions.
* 33 days holiday including bank holidays, with option to buy or sell up to 5 days.
* Up to 40% discount on Aviva products and other retailer discounts.
* Share in Aviva’s success through the Aviva Save As You Earn scheme.
* Supportive policies including parental and carer’s leave.
* Well‑being focus with tools such as Group Income Protection and 24/7 GP access.
Equal Opportunity Statement
We guarantee an interview for disabled applicants meeting the minimum criteria – just email us after applying to let us know.
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