We are looking for a pro-active, friendly, positive and self-driven candidate with the ability to work independently and as part of a team. They will be passionate about giving the highest level of service to our customers with a keen attention to detail.
Knowledge & Key Skills
Proficiency in a range of software including excel.
Good financial acumen, commercially aware, numerate with ability to prepare quotes.
An excellent telephone manner.
Excellent writing skills with the competence to quickly compose emails to a wide range of business customers.
Initiative to solve problems and deal with complaints in a positive and diplomatic manner.
Ability to efficiently work on multiple tasks at any one time
Must Haves
-Previous customer service experience
-Strong administrative and organisational skills
-Be able to demonstrate a pro-active approach to business situations that deliver a high customer service level and support business strategies
Desirables
-Use of Sage/ Phocas/ AIM
-Export/ customs experience
Key Activities & Responsibilities