Working Hours:
Full flexibility required between 06:30am - 11:00pm, any 5 days from 6. Full-time hours to be discussed during the interview.
Salary:
£38000.00
Role Overview:
You will lead and develop a team of Fulfilment Operatives and Team Leaders, fostering a positive, can-do culture. Your focus will be on delivering excellent operational performance, meeting service level agreements (SLAs), and ensuring high standards in health, safety, and housekeeping.
Key Responsibilities:
* Promote a positive workplace culture and strong employee relations through fair and effective people management.
* Lead training and development initiatives to build team competence and encourage continuous improvement.
* Ensure effective communication across all levels of the team, including timely completion of weekly team briefs.
* Manage team performance and attendance, including disciplinary actions, performance reviews, and absence management.
* Participate in recruitment and induction processes in collaboration with HR.
* Handle administrative tasks and produce relevant reports (e.g., time & attendance, holiday management).
* Support and manage standard operating procedures to optimize fulfilment operations and meet client SLAs.
* Oversee team budgets and labour planning to ensure efficient resource use.
* Drive quality initiatives and identify areas for operational improvement.
* Build and maintain positive relationships with clients.
* Travel to other facilities and fulfilment sites as required.
Requirements:
* Experience managing multi-channel/multi-client e-commerce fulfilment teams.
* Strong customer focus and communication skills.
* Proven leadership and management capabilities.
* Excellent problem-solving and multitasking abilities.
* High attention to detail in a fast-paced environment.
What We Offer:
* Competitive compensation and development opportunities.
* A chance to work with a motivated, international team.
* Exposure to innovative commerce trends and technologies.
* Opportunities for international collaboration through our global network.
Interested?
Simply press apply or call 0161 2287542 for more information.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.