Bradford Council owns and runs 4 venues
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under the Bradford Theatres umbrella: the Alhambra Theatre, the
Studio, St George’s Hall (all city centre) and King’s Hall &
Winter Gardens in Ilkley. This is an exciting time at Bradford
Theatres working with large scale visiting production companies
such as Cameron Mackintosh Ltd, Disney Theatrical, Matthew Bourne's
New Adventures, National Theatre, Royal Shakespeare Company -
during Bradford’s status as UK City of Culture 2025 and
beyond. There is also a wide range of medium and small scale
shows which visit the venues, including the best of British music,
top stand-up comedians and one of the UK’s longest running
classical music seasons.
Bradford Theatres
are looking to recruit a temporary Box Office Manager for a fixed
term (maximum 12 months) as maternity
cover.
We seek the
right individual to take responsibility for the provision
of Box Office management services and to lead the
efficient and effective operation of the Box Office sales team,
ensuring Bradford Theatres maintains its position as a leading
arts/entertainment organisation in the north. The postholder
will inspire, lead, manage, develop the team, and maximise the
effective use and potential of the Ticketing and Customer
Relationship Management System (Spektrix). They
will lead on delivering efficiencies across all sales
channels (online, telephone call centre, face-to-face counter, and
agency); as well as managing / upholding excellent customer service
to maximise revenue and enhance the reputation of Bradford
Theatres.
The Box Office Manager will be expected
to show a high degree of initiative, making decisions within broad
guidelines, demonstrating resilience under pressure and be able to
adapt working practices in line with changing service
needs.
Applicants must demonstrate
extensive experience of a management / leadership role and have a
proven track record of working in the arts/leisure sector,
preferably a theatre. The post holder must have an appropriate
qualification relevant to the sales / customer service industry, or
equivalent such as Business Administration; Institute of Sales and
Marketing Management; Institute of Customer Service. They must be
flexible in working arrangements to meet important deadlines and be
able to work unsociable hours including evenings, weekends and
public holidays as required by the shift system operating in the
Box Office department and sites / venues outside the city
centre.
How to
Apply
For further information
regarding this post please click APPLY
Employee
Offer
Why work for Bradford
Council? Find out why by taking a look at Our Employee
Offer.pdf .
Equal
Opportunities
We do not
discriminate against any applicant or employee directly or
indirectly on the grounds of gender, marital status, gender
re-assignment, pregnancy, sexual orientation, disability, race,
colour, ethnic background, religion or belief nationality or
age. And, as an equal opportunities employer, the Council
strives to employ the best qualified people from a diverse range of
applicants.
The RESPECT Allyship
Programme is available to all staff, which offers the opportunity
to learn more about the diverse communities & groups and
provides added benefits and resources to its
members.