Designate Team Manager - Food - Bath and Wiltshire Area
Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We’re seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers.
To deliver outstanding service you’ll focus on enabling your team to achieve the highest standards and ensuring every customer feels valued. You’ll actively engage with customers to understand their preferences, create opportunities to improve their shopping experience, and utilise digital tools such as the Sparks App to enhance both experience and product access.
What You’ll Do
* Drive a selling culture within your team.
* Consistently raise performance and capability to support internal talent development.
* Exploit data to support operational decisions.
* Implement a continuous improvement mindset across the team.
* Deliver first‑class customer service in a fast‑paced environment.
Who you are
* Proven leadership track record with ability to thrive through ambiguity.
* Digitally confident, able to exploit and coach colleagues on systems.
* Skilled at handling difficult conversations and resolving issues with colleagues and line managers.
* Can juggle multiple priorities while maintaining high standards and pace.
* Flexible, resourceful, and adept at guiding teams through change with a growth mentality.
Benefits we offer
* 20% colleague discount across all M&S products and many third‑party brands.
* Competitive holiday entitlement with the option to buy extra days.
* Bonus schemes based on personal objectives and business performance.
* Defined Contribution Pension Scheme and Life Assurance.
* Welcome induction, ongoing training and development programmes.
* Perks via the M&S Choices portal for financial and personal wellbeing.
* Industry‑leading parental, adoption, and neonatal policies.
* Wellbeing support including 24/7 Virtual GP access.
* Charity volunteer day and sponsorship support.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work. If you need any support or reasonable adjustments during the recruitment process, please let us know.
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