Job overview
We are recruiting for a Housekeeper who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for a friendly, motivated individual to join an exceptional team of nurses and non-clinical staff.
You will work as an integral part of the ward team and be responsible for the co-ordination of all patient facilities/services in the ward area and for ensuring a clean, safe, and comfortable environment.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To assist in monitoring and maintaining cleaning standards on the ward, carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently.
To ensure the ward is safe and tidy at all times, eg, remove clutter, tidy notice boards, signage etc .To maintain upkeep of patients bed areas
To identify any problems with cleanliness and report to senior staff. serve hot/cold snacks as requested
As appropriate order and put away ward supplies, Aprons, gloves, alcohol gel updates
To serve meals in conjunction with the nursing team ensuring patients intake is known and that their dietary needs are met. All food and beverages are served at the correct temperature according to food hygiene regulations.
To take responsibility for the ward kitchen, label food, store as per the policy.co-ordinate extra meal requirements that may arise
To ensure that patients whose fluid intake is not medically restricted have access to fresh water.
To minimize the potential for adverse behavior and security breaches
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* Basic general education – English & Maths Computer literacy
Previous Experience
Essential criteria
* Work experience/Technical experience
Desirable criteria
* Length of experience/previous level of responsibility
Skills
Essential criteria
* Clear & polite telephone skills and verbal communications
* Dealing with enquiries/complaints
* Ability to work closely with all levels of staff
* Adaptability, able to prioritise especially under pressure
Desirable criteria
* Previous employment within the NHS, hospital environment or hotel industry
* Training in food hygiene
* Training in cleaning standards/ small maintenance tasks
Knowledge
Essential criteria
* Knowledge of Health & Safety issue
* Dealing with the public
* Patients nutritional needs/allergies
* Waste management
* Infection control issues
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day
* Excellent quality care consistently