Date Posted:
2025-07-14
Country:
United Kingdom
Location:
Otis Birmingham, Black Country House, Rounds Green Road, Oldbury, B69 2DG, UK.
Account Manager
Birmingham - Midlands
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting an Account Manager to cover the Midlands and reporting to the Operating Territory Lead. The main goal is to manage the service accounts, working with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increasing service sales (O, T, MOD/BEX R), working closely with MOD/BEX R sales rep to accelerate lead generation
On a typical day you will:
1. Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints
2. Defend portfolio, reducing cancellations and renegotiations value
3. Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams
4. Increase Service Sales (O, T, MOD/BEX R), being able to create needs on customers and maximise profitability of each account
5. Increase Otis One Sales, being able to generate incremental subscriptions
6. Make proposals, decisions and close deals independently, according to company rules.
7. Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
8. Manage annual price increase process.
9. Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
Role specific skills & competences:
10. Strong interpersonal and communication skills
11. Strong commercial and negotiation skills
12. Results oriented
13. Team Player
14. Customer centricity
15. Previous experience in another international company would be preferable.
Apply today to join us and build what’s next!.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
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