We are looking for an experienced Area Supervisor to join our team.
As an Area Supervisor you will play an integral part in delivering and supporting the field-based elements of SBFM’s service provision.
For this role regular travel between sites within the Suffolk area will be required.
Duties and Responsibilities
Maintain high standards of service delivery and client satisfaction in line with agreed KPIs.
Relationship management - build and maintain strong client relationships at local level.
Conduct regular audits and resolve issues to ensure cleaning standards and specifications are consistently achieved.
Line management, support, inductions and training of frontline operatives.
Support the mobilisation of new contracts through tasks including (but not limited to) site visits, inductions, and training.
Oversee and manage health & safety compliance across all sites, ensuring all staff adhere to relevant legislation and company policies.
Conduct stock checks and follow agreed processes for ordering cleaning materials and equipment.
Cover cleaning, utilising existing workforce where available and completing site cleaning where necessary
Supporting or covering other Area Supervisors’ areas where required
Ensure correct use of IT systems and maintaining accurate records of visits, activities, and communications.
Collaborate effectively with Regional Operations Managers, Account Managers, and other colleagues to ensure smooth operations and consistent service delivery.
Respond promptly to ad hoc requests or escalations from Operations Directors, Regional Operations Managers, or other members of the management team.
Proactively identify and escalate concerns, risks, or improvement opportunities to senior management.
Qualifications and Skills
Demonstrable experience in a similar role
Possess the IOSH Managing Safely qualification or be willing to complete the training with SBFM within the first 3 months of employment.
Excellent communication skills
IT literate
A proactive approach and an excellent eye for detail, methodical and organised and able to work autonomously
Self-motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements
Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment
Team player and able to motivate others
A full, clean, driving licence and the willingness to travel in the UK to all client sites as required.
The successful candidate will receive:
Company vehicle
20 days holiday plus bank holidays
Pension Scheme
Internal mentoring scheme
Regular company events
Commitment to SBFM Values
Be a Good Person
We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.
Play as a Team
Community and communication are everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute, and make an impact. We are one team.
Think Differently
We encourage a growth mindset; everything can be improved through effort. We love innovation and ideas. We are disruptors, and push boundaries for sustainable growth.
Make an Impact
It’s all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone, because at our core, we are passionate and love to win