Job Details
COMPANY
By creating exceptional events, Arlettie has become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, and Milan. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands.
We've recently expanded our showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 300,000 clients in our database, Arlettie offers a calendar of exclusive sales, providing our community with a truly unique shopping experience.
ROLE SUMMARY
We are seeking a dedicated and proactive Customer Service Coordinator to join our team. In this role, you will provide exceptional customer service, supporting sales events, and execute targeted engagement initiatives. This is an exciting opportunity for someone with strong communication skills, a hands-on approach to problem-solving, and the ability to thrive in a fast-paced environment. You will also act as a Hostess during key events, representing the brand and actively promoting our membership offers.
KEY RESPONSIBILITES
Customer service & engagement
* Serve as the first point of contact for customer enquiries via email, phone and in-person interactions
* Assign and prioritise customer cases, ensuring timely resolutions
* Monitor response rates and address common customer concerns effectively
* Collaborate closely with the Online and Showroom Teams to ensure a seamless customer experience
* Assist with incident reporting, troubleshooting, and escalation of customer issues
Event Support & Client Outreach:
* Provide on-the-ground support during strategic sales
* Act as a Hostess at events - welcoming guests, answering questions, and maintaining a professional brand presence
* Communicate confidently about our membership offers, explain their benefits, and support in-person conversions
* Execute phoning campaigns to drive showroom footfall, engage clients, and promote upcoming sales and memberships
Reporting & Strategy:
* Support the creation and maintenance of customer service cases and reports
* Provide monthly performance reports on customer service response rates and key insights to the UK Manager of Clients
QUALIFICATIONS, SKILLS AND EXPERIENCE
* Experience in customer service, retail, hospitality, or a similar client-facing role is preferred
* Strong verbal and written communication skills, with a customer-first mindset
* Excellent organisational skills and the ability to multitask in a fast-paced environment
* A proactive approach with strong problem-solving skills and attention to detail
* Comfortable conducting phoning campaigns and engaging with clients professionally
* Confident presenting products or services to clients in person - sales experience is a plus
* Familiarity with CRM Software (preferred but not required)