We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will play a pivotal role in implementing and evolving our service management strategy across platforms and products which power payments to millions of people. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.
This is a Live Service role. As a Senior IT Service Manager, you will be responsible for ensuring the implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality, availability, performance, and process maturity, aligning with Business outcomes. You will collaborate with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service, meeting customer expectations. Your focus will be on maintaining high standards of availability, performance, and process maturity, removing blockers, fostering a culture of learning and transparency, and empowering multidisciplinary teams to thrive. You will be hands-on in managing services within Digital Payment Services, supporting the onboarding of emerging payment applications from Private Beta through to Live, ensuring robust service management throughout the lifecycle.
Key responsibilities include:
1. Identifying, understanding, and implementing payment contingencies where necessary.
2. Managing enterprise-level Digital Products and Critical Services in a live environment.
3. Applying service lifecycle knowledge for technologies and solutions in a large-scale IT environment.
4. Demonstrating experience with Service Management Frameworks, e.g., ITIL.
5. Understanding service management within the UK payments landscape, including BACS and Faster Payment journeys.
We are committed to Disability Confident employment practices, offering interviews to applicants with disabilities who meet minimum criteria. For more details, please visit our website.
Salary: £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and a great work-life balance.
Benefits include:
* Hybrid working model with some time at home and some face-to-face in a hub.
* Generous leave package starting at 26 days, rising to 31, plus up to 3 extra days on flexi-time and public holidays.
* Broad benefits around work-life balance, including awards, flexible policies, volunteering, discounts, interest-free loans, sports, social activities, and professional development opportunities.
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