The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and plant engineering, energy, medical technology and electronics industries in Europe, China and the USA for more than 40 years. Our employees guarantee extensive know-how, sustainable project solutions and a high level of customer orientation. Recall Program Coordinator Location: SS15 6EE, Laindon Recall Program Coordinator Workplace: SS15 6EE, Laindon What to expect: Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day – with around 14,000 employees at more than 50 sites worldwide. We are supporting various customers worldwide in automotive systems development. We are recruiting for a Recall Program Coordinator. This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions). Responsibilities: Develop cost effective dealer repair strategies for vehicle concerns. Create Dealer Bulletins, Service Instructions and Customer Letters. Set-up affected vehicle populations in PTS, GRID and GCAMP systems. Work closely with the Office of General Council. Work with translations agencies. Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress. Liaise with all National Sales Companies in Europe and Global Offices. Liaise with Ford parts Supply Chain Management. Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres. Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings. Provide Recall status input to various forums, attending and presenting to senior management teams when required. Liaise with customer letter mailing agency. Ensure departmental processes/records are compliant with current/future audit requirements. What you bring along: Skills Required: Interpersonal and communications skills IT skills (Excel, Word, PPT), analytical skills Able to multitask and manage multiple programs effectively Able to work under pressure Experience Required: Vehicle engineering and / or Dealer Workshop experience Experience Preferred: Aware of, or with experience of dealer workshop processes. Education Required: Degree in Engineering, dealer workshop repair process. Master Technician trained THIS POSITION IS CONFIRMED INSIDE IR35. Hybrid working with 3 days in the office. Successful candidates need to be eligible to work in the UK. What we offer: Contact: Anne-Katrin Kloth Tel.: 44 1268 564-300 Contact: Anne-Katrin Kloth Tel.: 44 1268 564-300