Join Our Team As A Customer Service Advisor!
Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?
If you answered yes to all of the above, we want to hear from you today!
Rate of pay: £12.69 per hour
Part Time: 20 hours per week - 4 days Monday to Sunday - Shifts between the hours of: Mon to Fri - 17:30 to 23:30 Sat and Sun - 08:00 to 23:30
Location: Fully Office Based - Lincoln
Proposed Start Date: May 2025
Relevant level 2, or above Customer Service qualification or similar experience of working within a social care function preferable
As a Customer Service Advisor you will be required to triage inbound calls, providing a helpful, professional & efficient experience to customers contacting the Customer Service Centre for Adult & Children's Services. You will be required to do this across all contact channels ensuring that you are using the appropriate telephony system and social care case management system.
Key Responsibilities:
- Using the Social Care framework, identifying appropriate information, advice, next steps and a suitable resolution or signposting. Whilst ensuring all information received and decis...