CCTV Call Centre Agent (Part Time – Weekends only)
Looking for an opportunity within a business that offer a genuine 'people first' culture
Security Monitoring Centre in Nottingham have newly created opportunities forCall Centre & CCTV Agentsto join our security monitoring centre team on a part time, permanentshift working basis (weekends only).
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £ 12,222.21 per annum
* 23 day holiday per year (rising to 24 days after 5yrs)
* Enhanced overtime rates *
* Free Onsite Parking
* Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
* Cycle to Work Scheme
* Company Pension Scheme
* Life Assurance (4 x Salary)
* A Central Benefits Platform offering a wide variety discounts
* Employee Scholarship Programme
* Bravo scheme: Incentivising high achieving employees
* Ongoing training & development
*Overtime Rates:Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)|Bank Holidays paid at 2.5x basic rate|Christmas Days & New Years’ Day at 3x basic rate
What You'll Be Doing As A CCTV Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
* Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
* Process CCTV and alarm activations speedily and accurately
* Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours:19 hours per week
Shift Pattern: Weekends only | 8.30am – 7pm
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
* CCTV (SIA) badge advantageous, but not essential–We have opportunities for both badge holders & non-badge holders
* Work well and remain calm in a busy, fast paced environment
* Excellent attention to detail, with high levels of accuracy
* Be able to work well on your own initiative as well as part of a team
If this sounds like you, send us your application today!
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