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We are currently looking for a passionate Conference & Events Manager to join the team at Bankside Hotel - voted one of the 'Best Places to Work in Hospitality' for three consecutive years. Sitting consistently in the top tier of all hotels in London on TripAdvisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art, and food. If this sounds like something you'd like to get involved with, we would love to hear from you!
Who you are!
What do we expect from you?
* Maximise sales opportunities to achieve budget and revenue targets.
* Respond to all enquiries within 4 hours, providing correct information clearly and professionally.
* Follow up on enquiries within the agreed timeframe and record details accurately in Opera S&C.
* Handle contracts, deposits, and event details efficiently to meet deadlines.
* Maintain accurate and up-to-date guest profiles in PMS.
* Quote according to hotel guidelines and input information correctly into the system immediately.
* Arrange and conduct site inspections and educational trips to promote Bankside’s offerings.
* Maintain high product knowledge and awareness of in-house business and clients.
* Develop and maintain good relationships with clients to ensure consistent, efficient service for both new and returning customers.
Be Natural
· We want our people to be themselves—genuine and non-scripted.
· Show us who you really are!
Make It Easy
· Be flexible; respond quickly and positively to changing business needs.
· Communicate effectively and creatively to make things easier for guests and team members.
· Take charge and be proactive in changing the game.
· Take personal responsibility and initiative to resolve issues in your own way.
Belong
· Show love towards our guests and your team! Understand your value within Bankside and contribute to the development of the local area and hotel.
· Be passionate about product knowledge, the local area, and continuous learning.
In return, we offer benefits such as:
* Complimentary dry-cleaned uniform
* Free meals on duty
* Medical Cash Plan
* Discounted hotel and F&B rates globally with Marriott
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