The Post
This role has supervisory responsibility for campus security, and creating a safe, welcoming and inclusive environment at the University of Stirling, and includes a 10%-night shift allowance. As Night Supervisor, you will support the Night Manager in delivering on exceptional service experiences for students, staff, and visitors during night operations across the campus footprint. This role will be rostered on for 9-hour shifts between the hours of 7pm to 7am, 4 days over 7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.
You will oversee the night team staff/teams delivering operations, including directly supervising security and supporting the accommodation operations assistants (AOAs), ensuring a safe, secure, and welcoming environment across campus.
This role requires a proactive, hands-on approach, with regular campus monitoring and direct engagement with team members and service users. You will play a key role in maintaining service standards, supporting team performance, responding to incidents and ensuring operational continuity overnight.
Description of Duties
Operations
* Assist in implementing night shift plans, tasks, organisational priorities and rotas to ensure adequate coverage and service delivery
* Monitor campus areas to ensure safety, cleanliness, and readiness for student and visitor use
* Respond to incidents and escalate issues to the Night Manager, the on-call accommodation manager or emergency services as appropriate
* Ensure student/visitor-facing areas are maintained to high standards throughout the night
* Lead and participate in preparing spaces for student and commercial use within and across accommodation spaces
* Supporting with the allocation and move of commercial guests and students as required to resolve concerns and issues
Team Supervision
* Provide guidance and support to night staff/teams, ensuring tasks are allocated fairly and completed to standard, monitoring progress, problem solving and completing handovers for dayshift accommodation management
* Deliver briefings and updates to the team, fostering an environment of inter and intra-team collaboration to achieve goals
* Observe team performance and provide informal coaching and feedback, completing low level HR processes for security staff
* Support and identify training initiatives based on team requirements and encourage team cohesion and development
Service
* Act as a point of contact for students and visitors during the night shift
* Resolve minor issues and escalate complex concerns to the Night Manager or on-call accommodation Manager as required
* Ensure clear communication of special requests and service needs across departments
* Promote a safe and welcoming environment for all campus users
* Support preparation for arrivals, departures, and summer business, including check-in/out, lockouts, welfare, conduct and in-the-moment support
Compliance & Safety
* Ensure adherence to policies on data security, privacy, and health & safety
* Maintain awareness of security protocols and support the safeguarding of property and individuals
* Assist with system checks and reporting (e.g., CCTV, access control, incident logs, Safe Zone, etc)
* Using systems and processes to document/record incidents, accidents, emergencies and near misses
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