Job Description
Role: Dual Service Manager
Salary: £45k
Job Status: Full Time/ Permanent
Location: Kent
Vacancy Reference: VR/05434
Role Description:
We are recruiting on behalf of our client for an experienced and proactive Dual Service Manager to oversee Cleaning and Security operations at a shopping centre in Kent.
This is a hands-on leadership role responsible for managing onsite teams, maintaining high operational standards, and ensuring a safe, clean, and welcoming environment for customers, tenants, and colleagues.
The successful candidate will have strong people management experience within a retail, security, or facilities management environment and be confident managing performance, compliance, and day-to-day service delivery.
Key Responsibilities:
* Manage and lead onsite Cleaning and Security teams to ensure high service standards are consistently delivered
* Allocate duties and support onsite supervisors and colleagues to meet operational requirements and customer expectations
* Oversee payroll and rota management across both departments
* Conduct HR-related processes including investigations, probation reviews, appraisals, and wellbeing check-ins
* Ensure KPI targets are achieved and provide accurate reporting for customer and asset meetings
* Monitor cleaning standards through regular audits and inspections, implementing improvements where required
* Deliver inductions, toolbox talks, refresher training, and ongoing coaching to team members
* Maintain compliance across Health & Safety, COSHH, and company procedures
* Manage recruitment, absence reporting, and staffing levels to ensure contracted hours are fulfilled
* Maintain positive relationships with the Centre Management team, tenants, and wider stakeholders
* Manage budgets relating to equipment, stock control, and holiday planning
* Ensure all machinery and equipment are safe, compliant, and fit for use
* Promote a positive team culture focused on performance, professionalism, and customer service
* Ensure a safe environment is maintained for the public, tenants, and staff at all times
About You:
To be successful in this role, you will ideally have:
* Previous experience managing large Cleaning and/or Security teams
* A good understanding of the retail or shopping centre environment
* Strong leadership and communication skills with the ability to engage at all levels
* Experience working to budgets, deadlines, and KPI targets
* Good working knowledge of Health & Safety legislation
* IOSH Managing Safely qualification (preferred)
* Strong IT skills and confidence using reporting systems
* A collaborative and supportive management style
* SIA licence and CCTV licence (preferred)
* First Aid qualification (advantageous)
You will also be able to demonstrate excellent customer service skills, strong organisational ability, and a commitment to maintaining high operational standards across the site.