The Managed Services Pre‑Sales Service Architect is a customer‑facing technical services specialist responsible for shaping, positioning, and architecting Node4's next‑generation managed services portfolio for customers. This lead role will take responsibility for alignment of services to client requirements and feed the roadmap for our set of managed services, built around Node4's product set, over the coming years. This role plays a critical role in translating customer challenges into tailored solutions, driving trust in Node4's capabilities, and helping secure new business.
Key Responsibilities
* Partner with account managers and solution specialists to position Node4's product‑focused managed services portfolio during the sales cycle
* Architect ITSM solutions for customers
* Lead discovery sessions with customers to uncover business, service, and technical requirements
* Deliver compelling presentations showcasing Node4's managed services offerings
* Articulate the value of managed services within broader Node4 offerings (Cloud, Networking, Data & AI, Modern Workplace, Security, and Business Applications)
* Produce high‑quality proposals, service architecture & designs, and statements of work (SoW) aligned to customer requirements and Node4 delivery capabilities
* Ensure designs incorporate security best practices, regulatory compliance (ISO 27001, NIST, Cyber Essentials+, GDPR), and future‑proofing for customer growth
Portfolio & Innovation Contribution
* Act as a feedback loop between customers, sales, and product management to influence Node4's managed services roadmap
* Position innovative new solutions into the Node4 portfolio and challenge the status quo
* Work with the Node4 product team to develop repeatable playbooks, reference architectures, and sales collateral to accelerate adoption of new services
* Collaborate with the sales enablement team to share knowledge and conduct training sessions for sales and technical teams
* Align supported services to the Node4 product and services catalogue in partnership with the managed services practice and operations function
Client Relationship & Thought Leadership
* Build trusted‑advisor status with key stakeholders (CTO, COO, and Support Managers)
* Participate in industry events, roundtables, and webinars as an evangelist for Node4
Technical Expertise
* Strong knowledge of the IT Service Management (ITSM) approach
* Strong knowledge of the IT Infrastructure Library (ITIL) portfolio; ITIL qualifying preferable
* Experience with a Managed Service Provider support framework for 1st to 4th line
* Experience in service architecture and design
* Experience developing and implementing managed service solutions for IT managed service providers
* Knowledge of Cloud (SaaS, PaaS and IaaS) technology, end‑user environment, and managed service support, including Microsoft Azure
* Awareness of compliance frameworks (ISO, NIST, CIS, GDPR) and how they map into solution design
Pre‑Sales & Consulting Skills
* Proven track record in a pre‑sales or solutions engineering role within a managed service provider (MSP), system integrator, or vendor
* Ability to build tailored presentations and deliver persuasive demos to both technical and business audiences
* Strong experience creating solution proposals, SoWs, and RFP responses
* Commercial awareness to align solutions with business outcomes and ROI
Personal Attributes
* Excellent communication and stakeholder engagement skills
* Strong problem‑solving mindset with ability to simplify complexity for customers
* Collaborative team player, comfortable working across sales, delivery, and product teams
* Passion for continuous learning
* Ability to learn Node4's go‑to‑market offerings quickly
* Agile approach to change
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success, expanding from a single office in Derby to a nationwide presence with a workforce of over 1,200. We value our people as the driving force behind our success, fostering a dynamic, inclusive, and innovative culture that encourages growth, learning, and career progression.
Benefits
* Hybrid Working
* Private Medical Insurance or Company‑Paid Health Cash Plan
* Employee Assistance Program
* 25 days holidays plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance x 4
* A diverse workforce
* Employee investment with Node4 Training Academy
* Family savings and shopping discounts through the Node4 benefits portal
* Discounted Gym Membership
* Modern facilities with open and welcoming breakout areas
* Company Social events
* Never‑ending supply of hot and cold drinks, biscuits, sweets, and fruit
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