Join Our Team as an Aftersales Advisor at Castle Donington
Are you an organised, customer-focused professional with a passion for providing exceptional service? Do you have an enthusiastic personality and a keen eye for detail? If so, we'd love to hear from you
At Available Car, we're on the lookout for a fantastic Aftersales Advisor to join our friendly and supportive team at our Castle Donington branch. This varied role offers the chance to work with different departments across our business, ensuring our customers continue to have an amazing experience even after their purchase.
What's in it for you?
We believe in rewarding our team with more than just a great job:
* Competitive Salary: £29,047 per annum
* Holiday Benefits: 22 days holiday + bank holidays - Rising with Service
* Free Uniform: We'll provide you with everything you need to look and feel the part.
* Career Progression: Exciting opportunities to grow within our business.
* Exclusive Discounts: Enjoy savings through our employee discount scheme.
* Special Perks: Long Service Awards, Enhanced Maternity/Paternity Leave, and more.
* Health and Wellness: Occupational Health support, and Death in Service benefits.
* Stay Active: Corporate gym membership/discounts to keep you moving.
* A Great Environment: Work with a team that truly values its members.
What You'll Be Doing:
As part of our busy Aftersales team, you'll report to the Aftersales Manager and play a key role in keeping our customers happy and informed. Here's what your day might look like:
* Assisting customers post-sale, helping them with their vehicles or purchased products.
* Providing top-notch customer service in person and online.
* Booking workshop jobs daily, ensuring all records are accurate and up-to-date.
* Managing our courtesy car fleet so customers are always taken care of.
* Meeting and greeting customers at appointments, making them feel welcomed and at ease.
* Confirming job card details and vehicle condition videos with customers.
* Keeping customers updated on the progress of their repairs—time management is key
What We're Looking For:
Our ideal Aftersales Advisor has:
* Strong IT skills, including proficiency in Microsoft packages and dealer management systems
* Exceptional organisational and communication skills.
* Experience in a customer-facing role.
* A flexible, proactive approach and a team-player mindset.
* A passion for going the extra mile to deliver outstanding service.
Job Types: Full-time, Permanent
Pay: £29,047.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
Experience:
* Aftersales/Service Advisor: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person