We are working with a Bristol based market leading developer of application software for the global healthcare insurance sector who have an immediate requirement for an experienced forward-thinking Technical Services Consultant/DevOps Engineer with a strong DevOps/cloud hosting background.
Working as part of a joint company/client team, this client facing role will be predominantly home based but with occasional travel to client sites in the UK and overseasand to the Bristol head office.
The role:
The Technical Services Consultant role encompasses two main activities: Technical Consulting for both on premise and on cloud Clients, and Configuration, Deployment and Technical Monitoring for their Clients in cloud.
Technical Consulting duties will include:
Provide technical consultancy to clients and inside the organisation in the deployment and usage of their software
Definethe technical architecture for the integration of the software within Client and 3rd party strategic partners ecosystems. This includes defining Integration Strategy, completing gaps analysis, interface design, security analysis and software selection
Plan, implementand manage data migration activities from client existing systems / applications
Defineinfrastructure architecture for implementation projects on-premise and on SaaS for software, hardware, and network requirements
SupportEnterprise Architecture in pre-sales activities, for example producing conceptual high-level client solution definitions
Participatein implementation projects, owning technical work-streams including liaison with clients on their development and infrastructure activities.
Understandand support smooth release delivery and installations for clients
Preparedocumentation and present solutions to clients
Gatherand documentrequirements for system enhancements working alongside the development and delivery teams
Develop and maintain technical information and artefacts including continuous improvement to support internal and external needs
Deliver standard packaged Monitoring tools to on premise clients
Occasional travel to client sites, potentially overseas
Cloud Technical Operations will include:
Using the Companydashboard and alerts, ensure continuous monitoring along with the cloud team of cloud SaaS Clients, react on alerts and work with the different teams to resolve incidents
Anticipate emerging problems by analysing monitoring warnings
Participate to the provisioning of the infrastructure for new Clients or when changes for existing Clients are required
Deploy and Configure the Company platform and IDHP releases in their cloud environments, using deployment and configuration tools released by the Head of Cloud
Deploy and Configure monitoring tools released by the Head of Cloud
With the Technical Services Manager, identify the Cloud and On Premise requirements for Configuration, Deployment and Monitoring tools. Define acceptance criteria and approve or reject new releases
Work with the different teams to develop repeatable process and tools to facilitate the move of new clients to our cloud offer
Flexible over working arrangements out of business hours for overnight or weekend on-call cover
The person:
A natural problem solver, you enjoy investigating, troubleshooting and resolving issues.Ideally your background will be in software development or deployment, preferably in the financial services or insurance industry and principally in Microsoft technologies with experience in:
Requirements gathering and ability to document requirements, solutions, and infrastructure architecture design
Delivery of SaaS projects including technical infrastructure, environments, networks, security processes and associated compliance / regulation
Problem solving skills including experience in diagnosing issues in complex distributed architectures involving hybrid cloud scenarios, messaging systems and APIs.
Implementing APIs to provide a service-oriented architecture
Installation and configuration of services and applications on Microsoft and or Linux server/network/platforms
Data migration
System integration design and experience in integrating with 3rd parties
Security best practices and understanding of data protection issues
Thorough knowledge of database systems, e.g., SQL Server including T-SQL, Mongo DB
Presentation skills ideally experience of running client workshops
Training 3rd parties, client teams (e.g., infrastructure, developers)
Implementing software in complex IT integration landscapes on premise and SaaS.
Ideally you will possess experience in some of the following skills/tools:
Rest API's and/or WCF services, working with JSON and SOAP
PowerShell
Web Server Configuration et. IIS, Nginx
Dev-Ops experience around Cloud
SQL server script writing
Message bus technologies eg. NServiceBus
VMware
Virtual App and Desktops
In return, theres a competitive salary on offer alongside an excellent range of benefits, remote working plus youll be working with aprofessional, sociable and friendly team.
If this sounds like the role you're looking for, please apply online with your CV.
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