The Vacancy
What its like to work at Power NI, part of Energia Group
1. Were proud that 87% of our employees would recommend us as a great place to work. Its more than just a jobits a place where people genuinely enjoy belonging to a committed and supportive team.
2. Our valuesTrustworthy, Dynamic, Resourceful, and Community-Focusedarent just words, they guide how we work every day.
3. Were dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
4. Youll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a Wellbeing Fund you can spend on whatever recharges you, free counselling service, initiatives to reward long service, free health checks, annual flu jab, free on-site parking, life assurance, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
5. We also get the balance right with flexi time and a hybrid work model, so you can stay connected while still having flexibility.
The Role
We have exciting opportunities for skilled specialists to join our award-winning teams. This role will involve negotiating with customers to offer suitable repayment options and working within a high performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customers perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries / expectations and can reach out to seek support and feedback.
What you'll need
6. Experience of having difficult conversations in a fast paced, target driven environment.
7. Experience of demonstrating strong resilience, empathy and adaptability in the workplace.
8. Excellent communication skills, both written and verbal.
9. Strong negotiation skills.
10. Proficient in use of Microsoft Outlook and can manage multi-channel communications.
NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.
We also reserve the right to enhance criteria to facilitate shortlisting
NB: If you are successful in this role you will be required to carry out a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining a position.
Our Access NI Statement Policy and Recruitment of Ex-Offenders Policy will be provided upon request to HR.
Full details can be found in the job specification located at the bottom of this page.
NB: IPhone users should download job specification using Safari.
The Company
Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.
Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Irelands renewable energy future.
Does Energy Move You?
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video below which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business.
What We Offer
Next Steps
All applications should be submitted online.
2. Assess
Our team will review all incoming applications. You should expect to hear from us within 2 weeks.
3. Shortlist
If you meet the basic criteria for the position your application will be passed to the Hiring Managers. Shortlisting begins once the role closes.
4. Interview
The next stage will be an online or face to face interview with the Hiring Manager and other members of the team.
5. Second Stage
Candidates may proceed to a second stage involving an informal discussion, an assessment (, a presentation), and/or a structured interview session.
6. Offer
Following the final stage you should expect a response from our team within 1 - 2 weeks.
Contact Us
Energia Group is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, we will take into account any adjustments that could assist you.
A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.
Best of luck!
Energia Group is an equal opportunities employer.