Department: Store Management
Location: Southend
Compensation: £26,445 FTE
Description
* FTC 6 Months
We're seeking an energetic and inspiring Product Team Leader to join our team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an exceptional customer journey and create a great workplace environment. You will be an expert in product handling and continuously strive to enhance the customer experience through excellent visual presentation and high-quality customer service. You will support the Product and Commercial Manager in developing the team and maintaining operational standards, ultimately driving sales, KPIs, and team performance.
For more details, please refer to the attached job description at the bottom of this advert.
About The Role
What You’ll Be Doing
* Deliver outstanding product placement and eye-catching wearable outfits.
* Maintain high visual standards with the customer journey as a priority.
* Confidently manage store operations, including service, team, and daily tasks.
* Assist the Commercial / Product Manager in empowering the store team to prioritize customer experience.
* Understand and utilize commercial tools to drive sales and performance.
* Take responsibility for store KPIs such as sales, stock loss, payroll, conversion rates, customer feedback, and RFID.
* Support compliance with health & safety standards and store operations.
* Develop the store team to be motivated, high-performing, and valued.
You'll Be Perfect If
* You have retail experience, preferably in a supervisory role.
* You are passionate about fashion and trend-aware.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team.
* You are proactive, adaptable, and thrive in fast-paced environments.
* You love our products and are dedicated to creating the best customer journey.
Things To Consider
* Fast-Paced Environment: Adaptability is key as priorities shift quickly based on sales and trends.
* Reporting: Ability to analyze customer feedback and sales data to improve store performance.
* Managing People: Strong emotional intelligence is essential for managing a diverse team.
* Hands-On Role: Be prepared to handle product movement, floor resets, and physical tasks.
* Weekend Work: Availability to work on weekends, holidays, and during busy seasonal periods.
* Deadlines: Excellent time management skills are necessary to meet responsibilities and deadlines.
This Is For You
We are a well-loved brand with a bright future. Our diverse team of talented individuals takes pride in their work. A career here can take many directions, and this is where yours begins.
What we can offer you:
* Generous 50% staff discount and uniform allowance.
* Support for everyday expenses through discounts, benefits, financial advice, and wellbeing solutions.
* Kindness Cupboards in stores for basic food and hygiene products, with support from the Retail Trust.
* Support for various family setups, including enhanced maternity, paternity, adoption, and fertility treatments.
* Give as you earn scheme, a ‘Giver Island’ day annually, and matched funding.
* Opportunities for progression within Retail and Head Office, with training and qualifications.
* Bonus scheme and private pension plan.
* Paid holidays: 28 days in the UK, 30 days in ROI, including Bank Holidays, with options to buy additional days.
Keeping You Safe
We are committed to safeguarding all employees and promoting British Values such as democracy, the rule of law, liberty, and mutual respect. We embrace diversity and encourage applications from all backgrounds. Flexible working requests will be considered unless operational needs prevent it.
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